Support technician for public finance management software at Ciril GROUP. Engaging clients and project teams in technical assistance and software implementation.
About the role
- 2nd Level Support Engineer providing IT support for cyber and IT solutions across teams. Managing customer requests and IT services administration in a collaborative environment.
Responsibilities
- Qualify, classify and handle support requests in 1st and 2nd level support for hardware and software
- Network and server administration of various IT services, e.g., authorization systems, user management, patch management, software distribution, UC systems and groupware
- IT administration tasks such as asset management, procurement, documentation, and employee onboarding/offboarding
- Installation, configuration and maintenance of clients, peripherals and, if applicable, server components
- Documenting solutions and processes and maintaining knowledge-base articles
- Participation in IT projects
Requirements
- You have successfully completed vocational training, e.g., as an IT specialist for system integration, or can demonstrate an equivalent qualification.
- You have several years of experience in service-oriented customer support in IT.
- You have good knowledge of Windows and/or Linux environments on clients and servers.
- You are familiar with common network technologies (TCP/IP, VPN, DNS, DHCP).
- You have experience administering users and groups in Microsoft Active Directory.
- You are familiar with ticketing and monitoring systems.
- You demonstrate a strong service orientation, quick comprehension and good communication skills.
- You think analytically, work independently and in a structured way, and are a true team player.
- Very good German and good English language skills are required.
Benefits
- Flexible working hours (flextime)
- Home office (3 days per week)
- 30 days of vacation
- Increased vacation entitlement after 5 and 10 years of service
- Additional days off on bridge days and between Christmas and New Year
- Christmas bonus
- Company profit-sharing (bonus)
- Employer-funded pension scheme
- Capital-forming benefits (Vermögenswirksame Leistungen)
- Subsidised lunch or public transport ticket depending on location
- All locations with good transport links
- Company bike “infodas on bike” with a monthly employer subsidy
- Employee discounts
- Free beverages (coffee, soft drinks...)
- And much more...
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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