Project Manager overseeing technology project implementations in Belo Horizonte. Responsible for organization, deadlines, quality of deliverables, and communication between technical and business areas.
About the role
- MAC Coordinator responsible for managing customer change requests on Infobip's Voice platform. Ensuring seamless delivery of MAC orders through cross-functional coordination.
Responsibilities
- Own the lifecycle of MAC orders from intake through delivery and closure
- Coordinate scheduling, execution, and validation of service changes
- Ensure all deliverables meet customer requirements, SLAs, and technical specifications
- Proactively identify risks, dependencies, and potential delays—and mitigate them early
- Act as the primary liaison between internal teams including: Provisisioning, Service Activations, Procurement & Customer Success / Account Management
- Align stakeholders on timelines, deliverables, and customer expectations
- Serve as a key point of contact for customers throughout MAC execution
- Communicate status updates, milestones, and escalations clearly and proactively
- Ensure a high-quality customer experience through transparency and accountability
- Execute standardized MAC workflows
- Identify opportunities for automation, AI integration, and operational efficiency
- Contribute to documentation, playbooks, and knowledge base development.
- Maintain accurate and complete documentation for all MAC activities
- Track order progress, milestones, and outcomes in internal systems
Requirements
- 2+ years of experience in telecommunications, or project coordination
- Proven experience managing projects across full lifecycle (initiation → delivery → support)
- Strong understanding of voice services, VoIP, or telecom infrastructure
- Experience coordinating with third-party vendors and cross-functional teams
- Exceptional organizational and multitasking abilities
- Strong written communication skills
Benefits
- Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
- Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
- ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
- Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
- Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
- Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
- International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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