Team Manager supporting leadership continuity and operational stability in Contact Centres in Joondalup and West Perth. Collaborative role focusing on coaching and performance management for high - quality service.
About the role
- Partnership Development Manager driving regional growth through existing partnerships and collaboration with global teams at Infobip. Focused on defining strategies that expand market reach and business impact.
Responsibilities
- Play a key role in driving regional growth by developing, managing, and elevating partnership programs that increase revenue generated from existing partners.
- Act as the primary liaison between Infobip and its partners—building, maintaining, and strengthening long-term collaborations that expand business impact and market reach.
- Work closely with partners to define go-to-market strategies, establish business goals, and track performance related to new clients, revenue, and gross profit.
- Collaborate extensively with global and regional teams — including Global Strategic Partnerships, Presales & PO, Product, and Marketing — to create compelling value propositions and consistently lead internal coordination as the project lead.
- Nurture strong partner relationships, unlocking new opportunities for growth, driving adoption of Infobip programs, and contribute to the region’s long-term performance through a well-structured and strategic partnership ecosystem.
Requirements
- Proven experience developing, managing, and expanding commercial partnerships.
- Demonstrated ability to build and maintain long-term strategic relationships with key stakeholders in partner accounts.
- Strong capability in forecasting growth, analyzing partner performance, and identifying new opportunities within existing relationships.
- Experience meeting revenue and gross profit targets through partner-driven initiatives.
- Skilled in leading joint business planning processes, including defining shared objectives, financial targets, and critical milestones.
- Excellent communication and conflict-management skills, ensuring alignment across internal teams and external partners.
- Ability to coordinate cross-functional teams to guarantee successful partner implementations.
- Familiarity with Salesforce or similar CRM systems, ensuring accurate and up-to-date partnership data.
- Experience organizing planning sessions, quarterly business reviews, recurring communication, and partner-facing initiatives.
- Strong project leadership skills, with the ability to drive adoption of company programs and ensure partner compliance with agreements.
- Deep market understanding and the ability to influence customer decisions toward Infobip’s products and solutions.
- Comfortable representing the company at events, panels, conferences, and other thought-leadership or PR activities.
- Ability to ensure smooth handover to CSMs after implementation and collaborate with Product and Marketing teams by providing vertical insights and use cases.
- Structured approach to partner business development and relationship management, with the ability to scale processes regionally or globally.
Benefits
- Health Insurance – 100% covered by Infobip
- Dental Insurance
- Life Insurance
- Commuting Allowance (parking slot or Uber)
- Meal Voucher
- Gympass
- Childcare Assistance
- FitPal Membership
- Financial rewards & recognition
- Flexible work arrangements
- ESOP (Employee Stock Ownership Plan)
- Work-life balance and Well-being
- Career mobility
- Professional development
- International mobility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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