Content Specialist developing and maintaining Help Center content for SaaS products. Collaborating with teams to ensure content accuracy and usefulness for customer self - service.
About the role
- Assistente de Produção de Conteúdo Acadêmico atuando no desenvolvimento de material didático. Relacionando-se com educadores e designers no Instituto Infnet.
Responsibilities
- Work in the Academic Content Production area at Instituto Infnet, liaising with instructors, coordinators, and instructional designers, primarily in the development of instructional materials.
- Develop instructional materials for online/distance education (EAD).
- Instructional design of teaching materials for online/distance education (EAD).
- Draft and/or review Learning Paths.
- Upload materials to the virtual learning environment (VLE).
Requirements
- Degree completed or currently pursuing a degree in Languages/Literature, Communications, Advertising, or related fields.
- Experience with Learning Paths and assessments.
- Experience with HTML and WordPress.
- Proactive, with a strong drive to deliver results.
- Committed and responsible.
- Eager to learn and capable of proposing new solutions.
- Excellent written communication skills.
- Proficient with online tools such as Google Drive, Google Docs, and Gmail.
- Strong interpersonal skills, organized, able to work under pressure, with initiative, creativity, and effective communication.
- Initiative and openness to change to improve processes using technological and teaching–learning resources, exploring new tools.
Benefits
- Transportation allowance for in-person workdays.
- Meal allowance via Swile flexible card.
- Amil health plan (with co-payment).
- Birthday day off after one year with the company.
- Access to the Vittude online therapy platform.
- TotalPass for gym access.
- Opportunity to participate in the institution's courses under special conditions for employees, including full scholarships for postgraduate programs directly related to the role, after the probationary period.
- Possibility of undergraduate scholarships for dependents and/or spouse after two years with the institution.
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