Pre - Sales Consultant developing tailored solutions for video management and organizational security. Collaborating with sales and engineering to enhance customer processes and efficiency.
About the role
- Technical Presales Consultant developing scalable Customer-Experience architectures for enterprise clients by collaborating with sales and technology teams. Responsible for project phases from concept to execution.
Responsibilities
- You design smart, scalable customer experience architectures — technically sound, conceptually well thought-out, and delivering real added value.
- You support our sales teams in early project phases, deliver compelling demos and presentations, and advise clients on technologies, trends, and products.
- You support tender/RFP processes, estimate efforts, create technical concepts, and contribute to proposal preparation.
- You contribute your own ideas, evaluate new tools, and actively help further develop our product portfolio together with the team.
- You support internal trainings, knowledge sharing, and the enablement of sales and delivery teams.
Requirements
- Experience designing customer service or CX solutions
- Technical understanding of software development, system integration, or cloud architectures
- Knowledge of project management, presales, or tender/proposal processes
- Enthusiasm for digital customer touchpoints (chat, messengers, bots, etc.)
- Ideally experience with Genesys Cloud, Sprinklr, or comparable platforms
- Strong communication skills, presentation ability, and a confident demeanor
- Excellent written and spoken German and English
- Independent, structured working style and a willingness to take on responsibility
Benefits
- A diverse mix — we employ colleagues from 18+ countries.
- Intensive, structured onboarding with mentoring and a newcomer event.
- Continuous investment in external and internal training.
- Team Apple or Android? — You have the free choice and work with the IT equipment that suits you best!
- Offices with excellent transport links.
- Free beverages in the office — also for relaxed get-togethers after work.
- Internal benefit: We're always looking for new colleagues. Employee referrals are rewarded with an attractive bonus.
- Get-togethers & team spirit — we like to come together, not just for the Christmas party!
- Subsidies for your company pension plan, sports activities, a company bike, or a Deutschland-Ticket.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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