Junior Presales Consultant in Pre-Sales & Advisory Team presenting cloud and AI solutions. Engaging with clients and developing innovative customer service solutions.
Responsibilities
You support Sales from the outset, presenting cloud and AI solutions in compelling demos.
You think technically and develop concepts that excite.
You design smart, scalable customer service solutions — technically sound and operationally well thought-out.
You support tender processes, estimate effort and prepare persuasive proposals.
You advise customers and our team on technologies, market trends and the best products available.
You bring fresh ideas and actively contribute to the development of our product portfolio.
Requirements
Experience in customer service design and with software solutions for Customer Experience
Basic knowledge of software development & system integration
Experience with project estimation, project management and sales processes
Familiarity with digital customer interfaces (messaging apps, chat, etc.)
Technology know-how in Genesys Cloud / Genesys Engage is an advantage
Strong presentation and facilitation skills; high consulting competence
Business-fluent German & English
Business- and process-oriented thinking, clear argumentation
Benefits
A diverse mix — we employ colleagues from 18+ countries.
Intensive and structured onboarding with mentoring and a newcomer event.
Continuous investment in external and internal training.
Team Apple or Android? — You have the free choice and work with the IT equipment that suits you best!
Offices with excellent transport connections.
Free beverages in the office — also for shared after-work moments.
Internal benefit: we are always looking for new colleagues. Your employee referral is rewarded with an attractive bonus.
Get-togethers & team spirit — we like to come together, not only for the Christmas party!
Additional benefits: subsidies for your company pension plan, your sports activities, your company bike, or a Deutschland-Ticket (Germany-wide public transport pass).
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