Hybrid IT Service Manager

at Celestica

• Job title: IT Service Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM, ServiceNow
• Location requirements: Hybrid, Guindy, Chennai, India

About the role

• IT Service Manager overseeing IT service delivery and liaising with stakeholders for organizational goals. Building relationships and driving performance improvements in IT operations for Celestica.

Responsibilities

• Provide governance over IT service delivery and service level management
• Liaises with stakeholders to understand problems and opportunities and recommends solutions to enable the achievement of organizational goals
• Builds exceptional relationships with business partners and internal stakeholders
• Monitor, track and report on SLA and KPI performance of the various service delivery teams for management reviews
• Identify, analyze, and interpret trends or patterns in complex data sets to unveil deeper issues, insights and opportunities for better service delivery and management
• Conduct periodic business review meetings with service provider to drive performance achievements
• Work with service partners/providers, internal and external, on continuous improvement initiatives to achieve better service outcome
• Participate and assists in ITSM processes to augment the service management teams in various capacities as may be called upon

Requirements

• 7 to 10 years of relevant experience in IT industry or IT operations
• Strong knowledge in the inner workings of IT Operations and Service Management
• ITIL certifications and ServiceNow experience will be strong advantages
• Technical proficiency gained through education and/or business experience
• Possess excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Understand and can explain to others the core processes involved in their area of support
• Adept with communication, good presentation and documentation skills and ability to utilize visualization tools and methods
• Independent, savvy and possess good ability to understand the leadership/management's thought process
• Ability to influence and drive problem resolutions
• In-depth collaboration and teamwork skills

Benefits

• Special arrangements can be made for candidates who need it throughout the hiring process
• Equal opportunity employer