Program Manager for Office of Threat Assessment managing operations of behavioral threat assessment teams. Supporting investigations, documentation, and educational outreach initiatives for campus safety.
About the role
- IT Service Manager overseeing IT service delivery and liaising with stakeholders for organizational goals. Building relationships and driving performance improvements in IT operations for Celestica.
Responsibilities
- Provide governance over IT service delivery and service level management
- Liaises with stakeholders to understand problems and opportunities and recommends solutions to enable the achievement of organizational goals
- Builds exceptional relationships with business partners and internal stakeholders
- Monitor, track and report on SLA and KPI performance of the various service delivery teams for management reviews
- Identify, analyze, and interpret trends or patterns in complex data sets to unveil deeper issues, insights and opportunities for better service delivery and management
- Conduct periodic business review meetings with service provider to drive performance achievements
- Work with service partners/providers, internal and external, on continuous improvement initiatives to achieve better service outcome
- Participate and assists in ITSM processes to augment the service management teams in various capacities as may be called upon
Requirements
- 7 to 10 years of relevant experience in IT industry or IT operations
- Strong knowledge in the inner workings of IT Operations and Service Management
- ITIL certifications and ServiceNow experience will be strong advantages
- Technical proficiency gained through education and/or business experience
- Possess excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Understand and can explain to others the core processes involved in their area of support
- Adept with communication, good presentation and documentation skills and ability to utilize visualization tools and methods
- Independent, savvy and possess good ability to understand the leadership/management's thought process
- Ability to influence and drive problem resolutions
- In-depth collaboration and teamwork skills
Benefits
- Special arrangements can be made for candidates who need it throughout the hiring process
- Equal opportunity employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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