Digital Support Manager at Glide reimagining banking experiences for financial institutions. Providing client support and leveraging operational insights for product improvements.
CT
Hybrid Manager, Bus Transformation & Change Management – Workforce Analytics
Posted last month
About the role
- Manager leading Workforce Analytics and driving business transformation initiatives for the City of Toronto. Overseeing advanced analytics platforms and fostering a culture of continuous improvement and innovation.
Responsibilities
- Driving transformation initiatives that align with the future service delivery model
- Leading the development and deployment of advanced analytics platforms and workforce reporting capabilities
- Overseeing change management strategies to support technology adoption and process integration
- Managing inter-divisional partnerships, and contributing to policy and program development
- Championing continuous improvement, innovation, and best practices in workforce analytics and reporting
Requirements
- Degree in Business or Public Administration (or equivalent experience and education)
- Extensive experience leading business transformation in large, complex organizations; HR transformation experience preferred
- Expertise in business process reengineering, data reporting, analytics strategies, and systems integration
- Experience with people analytics and HCM solutions (e.g., SAP SuccessFactors, Workday, PeopleSoft) and intelligent business tools
- Proven ability to lead, motivate, and develop diverse teams in dynamic environments
- Strong relationship-building skills with employees, unions, senior management, client divisions, and external stakeholders
- Commitment to equity, diversity, and respectful workplaces aligned with Toronto Public Service values.
Benefits
- Professional development opportunities
- Commitment to equity, diversity, and inclusion
- Barrier-free and accessible employment practices
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