Join Manulife as a Bilingual Junior Fraud Analyst to analyze calls. Help protect customers by resolving potential fraud quickly and effectively.
About the role
- Analista de Produtividade e Custo no setor logístico da Imediato Nexway. Envolvendo controle de custos e desenvolvimento de planilhas para gerenciamento.
Responsibilities
- Perform checks of sizing parameters in Freigtech to ensure the correct quantity of QLP x Revenue, opening tickets with the revenue management department for adjustments when necessary.
- Prepare and develop new spreadsheets for internal cost vs. revenue controls whenever required.
- Monitor weekly follow-up discounts and carry out collections with the units when necessary.
- With guidance and support from the immediate supervisor, perform the monthly closing of all costs together with the manager of each branch of the business unit.
- Update databases, perform analyses and manage DPO-related activities.
- Participate in various periodic area meetings whenever requested by the immediate supervisor.
- Support the monthly update of the business unit's RRI meeting template.
- Develop new spreadsheets for internal cost vs. revenue controls, as well as improve existing spreadsheets.
- Build BI dashboards for control, indicator monitoring and improved visibility.
- Perform weekly monitoring of the business unit's Productivity KPIs.
- Ensure compliance with company and client policies and procedures.
- Work in accordance with occupational health and safety standards.
- Visit units to support the team and develop customized solutions for each challenge.
- Commit to the operational targets defined jointly with the client, DPO/VPO and the Excellence Program.
- Demonstrate personal and professional behavior appropriate to the role.
Requirements
- 🎓 Education: Bachelor's degree in Business Administration, Accounting, Financial Management, Transportation Management, Logistics, Logistics & Supply Chain Engineering or related fields
- ⏳ Experience with administrative services
- 📈 Microsoft Office
- 📊 Advanced Excel
- 💼 Power BI
- 📝 Knowledge of Artificial Intelligence tools
- 📚 Courses or Specializations:
Benefits
- 🎟️ Food allowance
- 🍽️ Meal voucher
- 🏥 Health insurance
- 🦷 Dental plan
- 🛡️ Life insurance
- 🚌 Transportation voucher
- 🏋️♂️ Gympass
- 💊 Pharmacy discounts
- 🎓 University tuition discounts
- 🗣️ Discounts on language courses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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