Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.
About the role
- Client Success Manager at iHeartMedia leading event and project management for media campaigns. Collaborating across platforms to enhance brand activations and drive client success.
Responsibilities
- Lead assigned accounts (90% to close) with a detail oriented project management approach to keep cross platform deliverables aligned across iHeartMedia talent components, on-site experiential, audio/video content, promotions, etc.
- Responsible for delivering best in class brand Activations for assigned accounts that brings cross platform media campaigns & national event partnerships to life.
- Responsible for ensuring approved assets are created and trafficked and ensure we capture meaningful proof of performance for assigned campaigns.
- Contribute to regular reporting on campaign wins & learnings for custom deals to drive renewals and new business.
- Own tracking of P&L of assigned partnerships and join weekly reviews with manager.
- Constant focus on client success through launch and execution.
- Contribute to population of comprehensive wrap up report that provides informed internal recaps on performance & learnings for the senior account team.
- Accountable for timelines, asset trackers, internal communications, collaborate with Account Director on weekly client status calls, delivery trackers and campaign recap materials.
Requirements
- 5+ years of Event Activation, Project Management or Client Relationship experience
- Strong collaborator
- Media/agency industry experience required
- Effective written and verbal communication skills
- Solution oriented
- Proven critical thinking skills
- Strong project and portfolio management skills
- Ability to efficently multitask
- Extremely detail oriented
- Strong analytical skills
Benefits
- Employer sponsored medical, dental and vision with a variety of coverage options
- Company provided and supplemental life insurance
- Paid vacation and sick time
- Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
- A Spirit day to encourage and allow our employees to more easily volunteer in their community
- A 401K plan
- Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
- A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
VP of Customer Success at Amperity driving customer satisfaction and retention through a high - performing team. Leading customer onboarding and success while collaborating cross - functionally with key stakeholders.
Customer Success Manager at Tanium supporting customers in Tokyo's hybrid work environment. Ensuring successful outcomes and driving value from the Tanium platform with key clients.
As a CRM Consultant, analyze business processes and develop solutions using Microsoft technologies. Participate in project teams and discuss architectures with experienced professionals and students.
Customer Success Manager at DeepL focusing on client success and product adoption of AI solutions. Collaborating with teams to foster trust and long - term partnerships with customers.
CRM Intern at Valentino aiding in client database management and supporting boutique teams. Focusing on data extraction and performance dashboard creation to enhance client outreach and engagement.
Senior Customer Success Specialist at ACA developing relationships with ComplianceAlpha clients. Providing regulatory and financial market expertise ensuring client satisfaction and project support.
Customer Success Specialist engaging with ACA software clients to maximize product utilization. Resolving issues and fostering strong client relationships through proactive support and feedback.
Customer Success Advisor supporting account management and driving new opportunities in VodafoneThree Business customer base. Managing inbound and outbound calls for customer needs and NPS improvement.
Customer Engagement Consultant providing exceptional service and support for Zurich's direct life products in Australia. Handling customer inquiries and enhancing the customer experience through efficient advice delivery.