CRM Specialist implementing strategies to enhance client relationships in real estate projects. Focus on optimizing sales funnel efficiency and improving client conversion rates in a dynamic growth environment.
About the role
- Customer Success Executive managing customer journeys from onboarding to renewal at Hurree. Focus on driving product adoption and strategically improving customer satisfaction for their SaaS solution.
Responsibilities
- Drive the customer lifecycle – Drive successful onboarding, adoption, and long-term engagement across your portfolio of accounts.
- Be the voice of the customer – Gather, document, and advocate for customer feedback and needs across internal teams.
- Drive product adoption – Lead strategic check-ins, training sessions, and business reviews to align Hurree’s capabilities with customer goals.
- Manage support escalations – Oversee incoming support queries and ensure timely resolution in collaboration with the support team.
- Support renewals and expansion – Identify upsell opportunities and partner with Sales to drive revenue growth through renewals and expansions.
- Create enablement resources – Produce self-serve resources including help articles, training videos, and guides in collaboration with the Product Marketing team.
- Run webinars and training sessions – Deliver live product walkthroughs and strategic sessions for customers and prospects.
- Champion product knowledge – Become a Hurree expert and help users maximize the value of the platform.
- Collaborate cross-functionally – Work with Product, Marketing, and Sales to deliver a unified, high-value experience for every customer.
Requirements
- 2+ years in Customer Success, Customer Engagement, or a client-facing role, ideally in a SaaS or high-growth tech environment.
- Customer-first mindset: A deep commitment to customer satisfaction, retention, and value delivery.
- Strategic thinking: Ability to understand customer business goals and translate them into actionable success plans.
- Tech fluency: Comfortable learning and supporting modern SaaS tools; experience with CRM or CSM platforms (e.g. HubSpot) and maintaining these with up today account data and activity logging.
- Experience with revenue intelligence platforms and sales rooms preferred.
- Excellent communication: Strong written and verbal skills, with the ability to build rapport and convey value clearly and confidently.
- Collaborative spirit: Proven success working cross-functionally and influencing without authority.
- Data-driven approach: Able to interpret customer data and engagement metrics to drive proactive success initiatives.
- Organized and proactive: Strong prioritization and time-management skills with a bias for action.
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred—but we value relevant experience over credentials.
Benefits
- Competitive Salary & Career Growth – Tailored progression & opportunities to develop your skills.
- Flexible Work Arrangements – Hybrid and remote-friendly options to fit your lifestyle.
- Generous Time Off – 35 days annual leave including bank holidays, plus enhanced parental leave.
- Health & Wellbeing – Private health and dental insurance, plus mental health support through Spill.
- Tech & Tools – MacBook and all the gear you need to do your best work.
- Learning & Development – Training budget and ongoing opportunities to grow your expertise.
- Inclusive Culture – A collaborative, supportive, and innovative team environment.
- Fun & Connection – Quarterly company-wide socials and team-building events.
- Perks & Discounts – Access to exclusive employee discounts via our Perks Directory.
- Impactful Work – Contribute to a growing SaaS product that truly makes a difference for our customers.
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