Customer Success & Implementation Specialist leading healthcare solutions implementations and customer engagements. Responsible for training, stakeholder management, and performance monitoring in a hybrid role.
About the role
- Implementation Specialist for training veterinary professionals on ezyVet software at IDEXX. Project management and client collaboration to optimize clinic operations and workflows.
Responsibilities
- Training veterinary professionals on how to use ezyVet, specific to their role in the clinic.
- Project manage implementations, ensuring each clinic/practice/hospital is confidently utilizing ezyVet and the software configuration is fit for purpose.
- Problem solve, understand the clinics needs and workflows to configure the software appropriately
- Change management with the clinic
- Build and deliver webinar based training and configuration curriculum.
- Manage an assortment of projects all at different stages
- Collaborate with internal teams to help craft the software, prioritize feature and fix releases, streamline processes and generally build amazing outcomes.
Requirements
- Hardworking. Are you results orientated and do what it takes to get the job done? We're all about getting the win for the team and our customers.
- Experience working in a busy environment with strong time and time & project management skills.
- Experience with project management ideal!
- Confidence to articulate complex subject matter to a range of audiences.
- Excellent attitude, a sense of humor and coolness under pressure.
- Strong attention to detail.
- Experience in the veterinary industry a bonus!
Benefits
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
IT Implementation Specialist at Benchmark Gensuite coordinating and managing the implementation of SAAS solutions. Engaging with clients and maintaining project documentation in a hybrid work setting.
Implementation Manager at Luminovo guiding customers through adoption of the electronics supply chain platform. Focused on structured implementations and driving project success for satisfied clients.
Senior Implementation Engineer deploying and integrating hospitality solutions for Amadeus. Handling complex technical issues and managing customer engagements in Pune.
Service Technician delivering maintenance services for cryogenic equipment and safety compliance in the UK & Ireland. Collaborate with teams and uphold stringent safety standards in the gas industry.
Implementation Consultant involved in client training and software implementation of Fiix CMMS. Delivering solutions and support for successful software launches.
Private Cloud AI Customer Engineer providing onboarding support and training for HPE PCAI product. Collaborating with customers and internal teams to ensure successful adoption of the solutions.
PLM Solution Implementation Specialist focusing on the design, deployment, and optimization of PLM solutions at Collins Aerospace. Collaborating with engineering and IT teams to enable Digital Thread connectivity.
Implementation Specialist facilitating onboarding for complex Enterprise and Integration clients at FinQuery, an AI - powered accounting automation firm.
Implementation Manager overseeing onboarding and implementation of new drug programs for rare disease pharmacy. Collaborating with various teams to ensure operational readiness and compliance.