Technical Support Associate providing advanced technical support for clients at Fiserv. Resolving complex issues while collaborating with internal teams on finance technology systems.
About the role
- Technical Support Engineer providing first-line technical support for IDEMIA services and applications. Monitoring performance, troubleshooting issues, and collaborating with support teams to ensure service quality.
Responsibilities
- Monitor IDEMIA services and applications to spot issues early.
- Provide fast, first-line support to customers while meeting strict SLA's.
- Troubleshoot and resolve technical problems related to IDEMIA applications.
- Analyze issues, apply temporary workarounds and follow up until a permanent fix is delivered.
- Work independently to diagnose problems while following IDEMIA support standards.
- Build trust with customers by offering clear, reliable technical assistance.
- Collaborate with support teams and suppliers to ensure high service performance.
- Track second-level support actions to ensure they meet quality and schedule expectations.
- Contribute to documentation, training and knowledge-base updates.
- Ensure quick operational recovery during failures using standard ad-hoc solutions.
- Share knowledge with your team to help improve overall service quality.
Requirements
- Basic experience with batch scripting and working in Unix/Linux (Ubuntu) and Windows environments.
- Familiarity with databases such as MySQL or SQL Server and the ability to understand simple SQL queries.
- Ability to use monitoring tools and investigate logs (searching patterns, understanding log structures).
- Basic knowledge of computer networking.
- General understanding of cloud computing, especially Microsoft Azure.
- Advanced English communication skills.
Benefits
- Work with a diverse international team in a fast-paced, innovative environment.
- Opportunities to learn cutting-edge technologies and grow your career.
- Be part of a company that makes a real impact in secure identity solutions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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