Merchandise Manager responsible for planning and optimizing assortments for OPUS & someday in online and outlets. Collaborating closely with outlet teams and marketing for effective strategies.
About the role
- Service Assurance Manager responsible for designing and delivering reliable digital services at Anglian Water, ensuring high performance and user experience. Lead a team to enhance service capabilities and operational readiness.
Responsibilities
- Lead the way on service design, creating the frameworks, standards and support models that ensure services are robust, supportable and aligned to non-functional requirements from day one.
- Oversee SIAM, service transition and operational readiness, making sure changes are well-tested, low-risk and fully prepared for live operation, while continuously improving how services move from build to run.
- Drive proactive assurance through observability, embedding the telemetry and real-time insights needed to identify issues early, understand performance, and enable preventative action.
- Lead and develop a high-performing team, strengthening capability across service design, transition and observability, and influencing stakeholders across Technology, Product, Cyber and Operations to champion a consistent, forward-thinking service mindset.
Requirements
- Demonstrable experience in service design and transition
- Experience with hybrid or cloud-native service delivery
- Strong understanding of operational readiness and non-functional assurance
- Background in observability, monitoring or telemetry practices
- Experience working in Agile/DevOps environments
- Knowledge of ITIL v4 (esp. Service Design, Transition and Monitoring)
- Familiarity with ITSM & monitoring platforms (e.g. ServiceNow, Dynatrace, Prometheus, Azure Monitor)
Benefits
- Full private healthcare with no excess
- 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
- A flexible working culture
- Competitive pension scheme – we double-match your contributions up to 6%
- Life Assurance at eight times your salary
- Personal Accident cover – up to 5x your salary
- Bonus Scheme
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