ServiceNow Developer implementing advanced service management solutions for government infrastructure across ITSM and Healthcare platforms. Designing workflows and building custom applications to enhance service capabilities.
About the role
- Senior ServiceNow Business Analyst working with federal clients. Leading requirement meetings and document business needs while customizing ServiceNow for IT Service Management.
Responsibilities
- Lead and participate in requirement-gathering meetings and workshops with business stakeholders and technical teams
- Capture, analyze, and document business requirements in formats suitable for technical implementation, including ServiceNow stories or tasks
- Translate business needs into functional specifications, technical documentation, and actionable development tasks
- Develop, configure, and customize ServiceNow features (forms, workflows, catalog items, reports, dashboards, notifications)
- Collaborate with ServiceNow developers and senior team members to ensure accurate implementation, scripting, integrations, and platform enhancements
- Support troubleshooting, testing, validation, quality assurance, and enhancement of ITSM and Asset Management modules
- Provide subject matter expertise on ITSM best practices and Asset Management processes
- Serve as a liaison between business stakeholders, developers, and leadership to ensure alignment and clarity
- Lead small meetings or workshops to clarify requirements and validate delivered functionality
- Assist in end-user training efforts and maintain clear documentation of configuration, requirements, and decisions
- Contribute to process improvement initiatives and ServiceNow platform enhancements
Requirements
- 4+ years of experience working with ServiceNow, with a focus on ITSM and Asset Management modules
- 4+ years of experience with ServiceNow modules such as Asset Management, CMDB, and Discovery
- 4+ years of ServiceNow development, configuration, workflows, and data structures, including basic JavaScript
- 4+ years working with ITSM processes (Incident, Problem, Change, Request) and ITIL practices
- U.S. Citizenship is required due to federal contract requirements
- Must have an active Secret Clearance
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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