Directeur des Pertes Majeures dans le secteur de l’assurance, gérant les réclamations complexes et optimisant les processus d’indemnisation tout en dirigeant une équipe d'experts.
Responsibilities
Lead and coach a team of Major Losses experts and specialists outside Quebec
Identify, analyze and resolve highly complex technical, operational and organizational issues
Influence team performance
Make decisions based on policies, resources, budgets and the business plan
Implement a performance management system
Optimize resource allocation
Recruit, develop and support succession candidates
Manage issues related to claims settlement processes
Collaborate with internal managers
Monitor and adopt innovative industry practices
Manage partnerships with expert firms and third-party specialists
Provide technical support to experts
Serve as the reference point for litigated claims
Approve payments in high-cost and complex claims
Ensure regulatory compliance of claims settlement processes
Requirements
15 years of experience in claims/indemnity
5 years of team management experience
Experience as a field adjuster/field expert (major asset)
Mobilizing leadership
Strong analytical skills
High level of rigor, autonomy and sense of responsibility
Excellent communication skills (oral and written)
Intermediate to advanced proficiency in English
Benefits
Flexible group insurance plans
Competitive pension/retirement plan
Employee share purchase plan
Vacation program plus well-being and personal development days
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