Communications & Marketing Analyst at i4pro coordinating marketing strategies and managing customer relationships in the insurance technology sector. Promoting effective communication internally and externally.
Responsibilities
Develop and implement internal and external communication strategies in line with the company’s objectives and values;
Plan and execute customer and prospect relationship communication strategies, ensuring consistency and personalization by audience profile;
Manage and segment the contact database in the marketing CRM, creating automated workflows and monitoring engagement metrics;
Develop and coordinate inbound marketing initiatives, including content production, lead magnets/gated assets, campaigns and lead nurturing;
Support the sales team with materials, campaigns and communications aimed at prospecting, retention and cross-sell;
Plan corporate events, trade shows, webinars and client relationship dinners — from planning to execution and post-event follow-up;
Plan and refresh the corporate website and landing pages aligned with the company’s communication strategy;
Work in an integrated manner with other communication areas (press/media, digital, employer branding and internal communications), ensuring coherence and synergy across deliverables;
Produce and edit institutional and commercial content (articles, presentations, newsletters, videos, scripts, podcasts);
Build relationships with organizations, regulatory bodies and media outlets in the insurance sector (such as CNseg, FenSeg, SUSEP, unions and specialized media);
Monitor performance indicators for marketing activities and produce reports with results and improvement opportunities;
Conduct benchmarking and market research to identify communication and technology trends and best practices;
Participate in creating and managing the integrated communications and marketing calendar, consolidating seasonal campaigns, events and publications;
Drive engagement and conversion of marketing and relationship campaigns;
Ensure quality and growth of the CRM database;
Measure feedback and perceived value of events and relationship activities;
Generate leads and support commercial opportunities;
Meet deadlines and deliver high-quality work aligned with the brand.
Requirements
Experience with CRM and marketing automation tools (e.g., RD Station, HubSpot, Pipedrive, FreshSales or similar);
Experience with email marketing tools and data analysis platforms;
CMS experience (WordPress or similar) and basic SEO knowledge;
Familiarity with online event platforms (Zoom, StreamYard, Eventbrite, etc.);
Basic design and video editing skills (Canva, CapCut, Premiere or similar);
Microsoft Office, Power BI and Google Analytics;
Excellent verbal and written communication skills;
Good public speaking and confidence to lead conversations and recordings;
Strong organization and ability to manage multiple projects;
Collaborative mindset and ability to work integrated with different teams;
Curiosity, analytical thinking and results orientation;
Proactivity and a continuous learning mindset;
Bachelor’s degree in Communications, Marketing, Advertising, Journalism, Public Relations or related fields;
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