Senior Engagement Manager driving growth, managing key relationships in Sports & Gaming portfolio. Ensuring delivery excellence and aligning client needs with EXL’s capabilities.
About the role
- Case Manager/Community Resource Coordinator helping members in Wisconsin Family Care program. Partnering with colleagues to provide care and support for frail elders and individuals with disabilities.
Responsibilities
- Partner with your fellow colleagues to provide top quality care to our members.
- Perform face-to-face social-related assessments for members upon enrollment and at least every 6 months thereafter in the member's setting.
- Coordinate, perform, and track quarterly face-to-face visits and monthly phone contacts.
- Participate in the development and ongoing review and coordination of the member's plan of care.
- Take the lead in areas related to social, community integration, employment, housing, and non-health related issues.
- Educate on and promote prevention/wellness and mitigate risk when assessed.
- Document activity and complete paperwork as required.
Requirements
- Four-year bachelor’s degree in the Human Services or related field with one (1) year of experience working with at least one of the Family Care target populations OR a four-year bachelor’s degree in any other field with three (3) years’ related experience working with at least one of the Family Care target populations.
- Certification in social work (preferred)
Benefits
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
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