Assistant Manager overseeing back - office operations, ensuring accuracy and performance. Collaboratively engaging with teams for process improvements and service excellence.
About the role
- Senior Engagement Manager driving growth, managing key relationships in Sports & Gaming portfolio. Ensuring delivery excellence and aligning client needs with EXL’s capabilities.
Responsibilities
- Serve as the primary relationship manager for assigned Sports & Gaming clients (e.g., leagues, teams, sportsbooks, game publishers).
- Develop and execute account growth strategies aligned with client priorities and EXL’s offerings.
- Drive pipeline development, proposals, and renewals in collaboration with sales and delivery teams.
- Drive revenue growth through both farming and hunting.
- Expand existing accounts with new solutions and services.
- Prospect and convert new Sports & Gaming clients in partnership with EXL’s sales teams.
- Build and maintain a healthy pipeline, ensuring disciplined tracking, forecasting, and closure.
- Lead proposal development, commercial negotiations, and deal closures.
- Meet or exceed quarterly and annual sales targets.
- Build trusted advisor relationships with C-level and senior stakeholders in sports leagues, gaming operators, and media companies.
- Identify opportunities to apply EXL’s Data, AI & Analytics, and digital solutions to solve client challenges.
- Evangelize EXL’s capabilities in fan engagement, monetization, operations, and digital transformation.
- Partner with delivery leaders to ensure high-quality, on-time execution of ongoing programs.
- Monitor client satisfaction and proactively address any issues or risks.
Requirements
- 10+ years of experience in client-facing roles such as account management, consulting, or business development, ideally in Sports, Gaming, Media, or adjacent industries.
- Experience managing large accounts and actively driving growth; prior P&L ownership considered an advantage.
- Proven ability to engage with CXO and VP/Director-level stakeholders to frame business problems, shape solutions, and drive adoption.
- Knowledge of the Sports & Gaming domain (leagues, sports betting & iGaming, and video gaming & eSports) highly preferred.
- Strong understanding of data, analytics, AI/ML, and digital transformation in the context of fan engagement, ticketing, sponsorship, media & broadcasting, and game operations (on-field).
- Commercial orientation with experience supporting sales pursuits, RFP responses, proposals, and contract negotiations.
- Strong communication and presentation skills with the ability to deliver at the executive level.
- Demonstrated success in leading cross-functional and global delivery teams while ensuring client satisfaction.
- Willingness to travel (30–40%) to client locations, league offices, and major events.
- Bachelor’s degree required; MBA or equivalent preferred.
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