Hybrid Performance Manager

at Cox Enterprises

• Job title: Performance Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $109,800 - $164,800 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Performance Manager at Cox Automotive responsible for client retention and maximizing revenue growth across accounts. Managing 100 to 140 accounts in the automotive industry with strategic planning.

Responsibilities

• Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, to effectively manage the progress and results of each accounts assigned within their portfolio.
• Responsible for client utilization and leveraging our software to align with client’s objectives across multiple applications.
• Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed.
• Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
• Identifies key barriers and core problems with their client’s situations preventing them from meeting business objectives.
• Applies problem‐solving skills and strategic insight in order to deal creatively the situations and accomplish client goals.
• Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights.
• Oversees the account launch process ensuring all accounts/groups are effectively ‘launched’ utilizing applicable resources to ensure customer success.
• Work with ‘at risk’ clients, determine action plan to turnaround and retain the relationship.
• Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells.
• Encourage clients to attend product workshops to enhance knowledge of system capability.
• Develop Self by participating in product development/enhancement review sessions to continue in development across Cox products.
• Engage and participate in the exchange of ‘best practices’ across entire retail sales & performance management team and other business units.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
• The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
• At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity.
• Internal experience as a performance manager with multiple years of exceptional client retention results and/or experience with vAuto, Stockwave, KBB ICO and other Cox Automotive products is a plus.
• Experience directly managing preowned operations.
• Highly motivated self-starter capable of working remote independently part of a remote based team.
• Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
• Outstanding relationship management capabilities.
• Strong communication and interpersonal skills.
• Ability to effectively work with all levels at automotive dealership or dealer group.
• Ability to articulate/communicate in a way that retains audience engagement.
• Exceptional listening skills and to be able to detect problem/risks without being in face-to-face situation, ability to ask open ended questions to provoke thoughtful disruption.
• Client focus and excellent customer service skills/approach.
• Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
• Proficiency in using Customer Relationship Management Systems and other automotive management systems.
• Technically savvy and proficient in Microsoft Office.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.