NOC Analyst providing technology support for Mainframe and Cloud Core Systems in a hybrid work environment. Collaborating with stakeholders and ensuring operational efficiency for diverse customers.
About the role
- Customer Excellence Analyst role at Huhtamaki, focusing on demand and margin management, optimizing contracts, and supporting sales teams.
Responsibilities
- Your work as an Analyst will support the team's 4 main pillars: Data and Tools.
- Lead ongoing and ad-hoc analyses to identify opportunities for profit improvement and increased effectiveness of commercial processes.
- Drive increased automation within commercial processes and tools to boost efficiency.
- Collaborate with relevant stakeholders to define requirements for new financial and commercial analysis tools, and support their implementation across the segment.
- Coordinate margin and opportunity tracking using CRM systems to ensure consistent profit improvement.
- Train and coach the sales teams to drive adoption and user engagement with digital solutions and improved commercial tools.
- Pricing: Manage and maintain pricing data within the pricing CPQ tool.
- Prepare pricing analytics and ad-hoc reports to inform business decisions and commercial strategies.
- Report and monitor pricing KPIs across the business, conducting follow-up activities to ensure continuous pricing process improvement.
- Contracts: Support our Customer Excellence Manager in contract management.
- Support our Customer Excellence Manager with renewal of contracts or overall contract life cycle management.
- Voice of Customer: Support with annual customer satisfaction survey, more specifically customer data handling in CRM, data preparations and survey invitation building as well as action plan follow up.
Requirements
- Bachelor's degree in a relevant field (Economics, Finance, Business Administration).
- Commercial analyst experience gained in a similar, complex business environment.
- Very strong IT literacy (MS Office, especially Excel, with a digital mindset).
- Strong team player with a positive, energetic and proactive approach to tasks as well as ability to work independently and accurately.
- Capability to work under pressure to tight deadlines.
- Excellent interpersonal skills to work with various stakeholder groups.
- Strong communicator; Fluent in both written and spoken English.
Benefits
- A meaningful job : At Huhtamaki, we believe in protecting food, people and the planet. Our innovative and transformative solutions touch the daily lives of people everywhere.
- Development opportunities : We care for each other – and want our talent to thrive and develop.
- Responsible employer : Sustainability is embedded in everything we do. We believe diverse teams fuel innovation. We invest in fostering an environment where everyone is safe both psychologically and physically and where diversity and inclusion are promoted through day-to-day behaviours, which are reinforced by our policies and practices.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Trade Analyst responsible for managing supply chain processes and compliance in Brazil. Ensuring timely material availability and collaboration within a hybrid work structure.
HR Analyst involved in payroll process and personnel administration for a leading optical communication company. Focus on compliance, organization, and support of HR activities while ensuring info accuracy.
Senior Analyst in financial transaction monitoring responsible for detecting suspicious activities and collaborating with various teams at a complete bank.
Sr. Data Analyst supporting finance and operations teams with data analysis and BI tools at Global Payments. Responsible for data management, SQL queries, and statistical analysis of business data.
Accountant managing financial responsibilities such as compliance, reconciliation, and balance closure in a collaborative, innovative environment.
Finance Analyst managing cost controls for classified government contracts at Raytheon. Collaborating with Program Management and supply chain teams for financial data analysis and reporting.
Analista Pleno de Experiência do Cliente supporting events and client interactions. Contributing to brand strength and ensuring effective partner collaboration in a law firm context.
Financing Analyst contributing to financial analysis and risk management for non - retail clients at Desjardins Group. Collaborating with teams to formulate financing recommendations and packages.
Analista de Implantação Júnior at Bagy, focusing on client onboarding and store setup. Involves customer assistance via WhatsApp and platform configuration tasks.