Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
About the role
- Team leader in customer service for energy sector at hsag in Chemnitz. Leading projects, managing team performance, and ensuring quality outcomes.
Responsibilities
- As a Team Leader (m/f/d), you are the central interface between your team of approximately 15 to 20 employees and our clients.
- You independently manage projects in the areas of billing, switching processes, data cleansing and customer service, ensuring quality and achievement of objectives.
- You assume economic control and overall responsibility for your project.
- You prepare forecasts and proactively plan the project’s development.
- You collect and analyze project-related KPIs, initiate optimization measures when necessary and monitor their effectiveness.
- You are responsible for reporting as well as the monthly preparation of billing.
- You lead your team professionally through targeted coaching and foster its development.
- You prepare annual employee reviews and feedback meetings and conduct these independently.
- You act as the operational contact (m/f/d) for clients and coordinate communication at project level.
- You support the department management with client coordination and meetings.
- You also participate in the personnel selection process and, if required, support cross-site tasks.
Requirements
- You have completed commercial vocational training and have at least three years of experience in customer service — ideally in the energy industry.
- With your existing leadership experience you know how to motivate a team, set priorities and ensure smooth operations through strategic planning.
- You work confidently and routinely with MS Office on a daily basis, particularly Excel.
- You are comfortable with numbers, analyze results and derive suitable measures when needed, keeping an eye on their implementation and effectiveness.
- You are characterized by clear and goal-oriented communication — both within the team and when interacting with clients.
- You keep a cool head even under heavy workloads, set clear priorities and act in a solution-oriented manner.
- Experience or knowledge of SAP IS-U, Wilken or Schleupen is an advantage but not mandatory. If required, we will provide thorough onboarding.
Benefits
- Job security: From day one you will receive a permanent employment contract to secure your long-term career at hsag.
- Flexibility: You benefit from flexible working time models with a flexitime account and the possibility to work from home by arrangement.
- Our Academy: Our hsag Academy offers training, courses and further education to continuously develop your skills.
- Our perks for you: Employer-sponsored company pension scheme, a tax-free communication allowance, Corporate Benefits, cash bonuses for our employee referral program, a subsidy for the Deutschlandticket and cross-site company events — both online and on-site.
- Your well-being: We provide company health management to actively maintain your health and promote mental well-being. With the WLP app you can expand your health knowledge, stay active and pursue personal (sporting) goals.
- Our corporate culture: Experience a culture of equals that promotes personal responsibility, team spirit and direct feedback. We value fast learning and the joy of implementation while working together as a team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.
Customer Service Associate handling customer inquiries via phone, email, and chat for Travelers. Providing a positive customer experience and resolving needs with professionalism and empathy.
Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
Retail Sales Consultant role at Telstra enhancing customer experience through tech solutions. Collaborate with team to meet sales targets in a dynamic retail environment.
Retail Sales Consultant at Telstra focusing on delivering outstanding customer service and transforming the telecommunications experience. Empowering customers and providing tailored solutions in - store.
Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast - paced environment.
Customer Service Administrator supporting NHS, long - term care facilities, and private individuals with outstanding service and administrative support.
Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations.