About the role

Team leader in customer service for energy sector at hsag in Chemnitz. Leading projects, managing team performance, and ensuring quality outcomes.

Responsibilities

As a Team Leader (m/f/d), you are the central interface between your team of approximately 15 to 20 employees and our clients.
You independently manage projects in the areas of billing, switching processes, data cleansing and customer service, ensuring quality and achievement of objectives.
You assume economic control and overall responsibility for your project.
You prepare forecasts and proactively plan the project’s development.
You collect and analyze project-related KPIs, initiate optimization measures when necessary and monitor their effectiveness.
You are responsible for reporting as well as the monthly preparation of billing.
You lead your team professionally through targeted coaching and foster its development.
You prepare annual employee reviews and feedback meetings and conduct these independently.
You act as the operational contact (m/f/d) for clients and coordinate communication at project level.
You support the department management with client coordination and meetings.
You also participate in the personnel selection process and, if required, support cross-site tasks.

You have completed commercial vocational training and have at least three years of experience in customer service — ideally in the energy industry.
With your existing leadership experience you know how to motivate a team, set priorities and ensure smooth operations through strategic planning.
You work confidently and routinely with MS Office on a daily basis, particularly Excel.
You are comfortable with numbers, analyze results and derive suitable measures when needed, keeping an eye on their implementation and effectiveness.
You are characterized by clear and goal-oriented communication — both within the team and when interacting with clients.
You keep a cool head even under heavy workloads, set clear priorities and act in a solution-oriented manner.
Experience or knowledge of SAP IS-U, Wilken or Schleupen is an advantage but not mandatory. If required, we will provide thorough onboarding.

Job security: From day one you will receive a permanent employment contract to secure your long-term career at hsag.
Flexibility: You benefit from flexible working time models with a flexitime account and the possibility to work from home by arrangement.
Our Academy: Our hsag Academy offers training, courses and further education to continuously develop your skills.
Our perks for you: Employer-sponsored company pension scheme, a tax-free communication allowance, Corporate Benefits, cash bonuses for our employee referral program, a subsidy for the Deutschlandticket and cross-site company events — both online and on-site.
Your well-being: We provide company health management to actively maintain your health and promote mental well-being. With the WLP app you can expand your health knowledge, stay active and pursue personal (sporting) goals.
Our corporate culture: Experience a culture of equals that promotes personal responsibility, team spirit and direct feedback. We value fast learning and the joy of implementation while working together as a team.