Guest Experience Manager at HRI Hospitality enhancing guest experiences and curating unique itineraries in New Orleans' vibrant hospitality scene. Collaborating across departments to deliver exceptional service standards.
Responsibilities
Design and curate the comprehensive guest journey, from sophisticated pre-arrival sequences to specialized VIP recognition and post-stay engagement.
Coordinate exclusive, hyper-local experiences and itineraries unique to the New Orleans market.
Partner with the Director of Marketing to schedule and execute programming, ensuring seamless operational delivery.
Manage the on-site Art Gallery, overseeing the curation and installation of bi-monthly exhibits.
Personally 'own' the VIP guest experience, providing high-touch welcomes and ensuring all preferences are anticipated and met.
Conceptualize and execute special amenity programs that reflect the brand’s personality and provide a 'wow' factor for guests.
Work closely with the operations and F&B teams to create integrated experiences for guests within the property’s various outlets.
Act as the ultimate Brand Ambassador; live and breathe the property’s ethos and effectively communicate brand values.
Deliver polished, on-brand assets optimized for digital performance, capturing the 'Guest Experience' in real-time to support marketing efforts.
Collaborate with the DOM and external PR Agency to ensure all curated content and on-site activations align with each property's distinctive trends and market positioning.
Requirements
4+ years in luxury hospitality, lifestyle guest relations, or experiential marketing.
Deep knowledge of the New Orleans cultural and social landscape is required.
Exceptional interpersonal skills; ability to pivot between high-profile guest interactions and internal strategic planning.
A strong aesthetic sense for art curation, gift design, and visual content creation.
Proven ability to coordinate complex schedules and work across departments (Front Office, F&B, Housekeeping) to execute events.
Benefits
Equal Opportunity Employer providing fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.
Care and Service Manager leading clinical supervisors and front line staff at ParaMed home care. Ensuring quality care delivery and compliance with healthcare regulations and practices.
Integration Manager supporting the technical onboarding of new veterinary practices in the DACH region. Collaborating with various teams to ensure efficient integration of veterinary clinics.
Bank Manager responsible for the development and leadership of Feilding and Dannevirke branches. Nurturing relationships and leading Banking Specialists to ensure customer success.
Manager Strategic Exploration responsible for future energy systems development at Alliander. Leading strategic initiatives and managing a large team focused on energy transition and innovation.
Commodity Manager managing sourcing activities across various commodities for ESS's clean energy storage solutions. Collaborating with stakeholders to drive savings and supplier management in a manufacturing environment.
Performance Center Manager overseeing resilience training at Army installations. Providing expertise in positive psychology and program management for military personnel and their families.
Manager for Statutory Transfer Pricing responsible for overseeing financial analyses and intercompany transactions. Collaborating with finance teams to enhance process efficiency and accuracy.
Manager, Merchant Services supporting product strategies and initiatives to enhance market share and financial performance for RBC Merchant Services in the Caribbean and Canada.
Senior Manager driving loyalty and client engagement initiatives for cards in the Caribbean market. Collaborating with cross - functional teams to implement transformation initiatives and manage loyalty experiences.
Project Development Manager developing utility - scale photovoltaic plants in Italy. Ensuring regulatory compliance and monitoring project performance with collaboration across teams.