Claims Intake Specialist efficiently manages low-complexity claims at Howden, an insurance group. Ensures accuracy and professionalism in the intake and handling of claims submissions.
Responsibilities
Receive, review, and accurately enter new claim notifications into the system.
Verify policy existence and apply correct claim coding.
Manage low‑complexity, fast‑track claims from intake through resolution within authority limits.
Maintain detailed documentation, running notes, and diary tasks for timely follow‑up.
Serve as a first‑line contact for internal teams and claim adjusters on First Notice of Claim and Loss.
Ensure accuracy of all claim details, including financial entries.
Assist in the timely and accurate filing of key claim‑related documents and communications throughout the claim lifecycle.
Adhere to internal procedures and authority guidelines.
Requirements
1–3 years of financial lines claims handling experience
Proficiency in Microsoft Office and ability to learn claims management systems
Strong written and verbal communication skills
High attention to detail and strong problem‑solving ability
Strong organizational skills and ability to manage competing priorities
Customer‑service oriented.
Benefits
Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
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