Electrical Service Manager overseeing electrical team across multiple residential brands in Ohio. Focused on recruitment, training, and exceptional service quality.
About the role
- EMEA Renewals Manager leading end-to-end renewals lifecycle for SMB-Mid Market customers. Collaborating across teams and engaging stakeholders in a hybrid work environment.
Responsibilities
- Own, drive, and lead the renewals lifecycle end-to-end, from the initial outreach to the closing of the renewal transaction itself; with a focus on our SMB-Mid Market customers
- Engage key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close.
- Craft proposals, negotiate terms, and navigate procurement in collaboration with our Finance and Legal teams.
- Work cross-functionally with Sales, Customer Success, Legal, Product and Finance teams to ensure seamless renewals and identify opportunities for product enhancement based on customer feedback.
- Identify, escalate and forecast at-risk opportunities to minimize customer churn.
- Identify and create cross sell opportunities to maximize revenue growth.
- Identify and close multi-year renewals to mitigate the revenue risk and fluctuation
- Help develop and optimize our renewals program, from playbooks to processes.
- Help us innovate and refine our customer renewal experience, contributing ideas and solutions that make our processes even more effective.
- Utilize leading tools such as Salesforce, Gong, Gainsight, and other CRM platforms to drive efficient renewals and track your performance.
Requirements
- 3+ years in Renewals Management / Customer Success / Account Management, preferably with SaaS B2B closing experience.
- Strong background in managing a two-tiered Distributor/reseller model within the renewals sales cycle. Ability to manage and leverage the relationships built across the reseller and distributor account teams
- Demonstrated track record of continuous, substantial, and demonstrable success in SaaS sales, including over attainment against quota
- Experience engaging with Procurement & Legal teams and navigating the quote-to-close process.
- Excelled at developing relationships with and becoming a trusted resource for customers.
- Experience managing pipelines with both fast moving transactional deals as well as longer term larger strategic deals.
- Proficiency with Salesforce or other CRM systems to manage and report on renewals performance effectively.
- Ability to analyze data and customer insights to make informed decisions about renewal trends strategies.
- Proven ability to manage complex renewals involving multiple stakeholders, including C-level executives.
Benefits
- We have a hybrid office policy and we request that colleagues come to our office 3 days per week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Project Manager overseeing funding projects focused on compliance and financial reporting. Joining a team dedicated to innovative financing solutions in a reputable consultancy.
Business Unit Leiter responsible for economic success and project management in energy infrastructure at Omexom. Leading team of approximately 80 employees in a growth - oriented environment.
Skechers Store Manager responsible for customer satisfaction and sales at Paris retail location. Leading a dynamic team and ensuring smooth daily operations.
Sales Strategist developing and implementing sales strategies for key accounts at Cigna Healthcare. Managing new accounts and ensuring profitability objectives are met.
Public Affairs Manager representing Bundesdruckerei's interests in political matters in Germany and Europe. Managing key political relationships and organizing impactful events and discussions.
Secrecy Manager overseeing data protection and security initiatives at Xecuro GmbH. Leading projects to develop and implement corporate security standards in Bonn.
Project Manager in Facility Management focusing on quality assurance and digital tools. Join Bundesdruckerei GmbH in Berlin to influence secure digital solutions.
Study Start Up Manager at IQVIA managing site activation and regulatory activities for clinical studies. Collaborating with teams to ensure project compliance and timelines.
Qualitätsmanager at regiocom managing quality standards and monitoring in the telecommunications sector. Collaborating with teams to enhance customer satisfaction and performance metrics.