Managed Services Support Analyst providing IT support to customers globally. Troubleshooting technical issues and ensuring high customer satisfaction through effective communication.
About the role
- Technical Support Intern at Honeywell ensuring seamless operation of IT systems. Responsibilities include overseeing support activities, collaborating with teams, and resolving technical issues.
Responsibilities
- Be a key player in ensuring the seamless operation of Honeywell's IT systems.
- Oversee and coordinate support activities and provide technical expertise.
- Collaborate closely with cross-functional teams to resolve complex issues.
- Maintain technology infrastructure and ensure uninterrupted flow of information.
- Solve complex technical challenges and make critical decisions impacting innovation.
Requirements
- Educational background or personal interest in technology, electronics, or security systems such as access control, alarm systems, and CCTV.
- Multilingual: Fluent in English, with additional language skills in German, Spanish, Italian, or French preferred.
- Demonstrated interest in customer service through academic projects, volunteer work, or part-time roles, with a strong desire to grow professionally in a support-focused environment.
- Strong interpersonal and communication skills, with the ability to engage effectively with both internal teams and external customers.
- Naturally curious and a proactive problem solver, approaching tasks with a methodical and consistent mindset.
- Well-organized and capable of managing time efficiently to meet deadlines and support team objectives.
- Proficient in Microsoft Office tools, especially Excel and Outlook; quick to learn new software and systems.
- Exposure to Salesforce or similar CRM platforms is a plus.
Benefits
- State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
- Fruits bowls and sports activities to support your health and well-being
- Daily paid break - 30 mins and flexible working hours
- 3 + 2 hybrid work arrangement to support your work-life balance
- Competitive Salary regularly increased based on your performance
- Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
- Generali Insurance (Accident Insurance)
- Referrals bonuses for all open jobs and recognition programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms supporting development opportunities
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Frequent Employee Engagement activities supporting inclusive and diverse work environment
- Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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