Responsible for managing internal communications and optimizing digital channels for employee engagement at iA Financial Group. Collaborates with various teams to ensure effective information flow.
About the role
- District Services Manager driving quality and customer service for Home Depot's installation services. Managing Service Providers and ensuring Store Connectivity while resolving customer issues.
Responsibilities
- Drive quality and customer service through managing Service Providers (installers).
- Ensuring Store Connectivity and driving Issue Resolution.
- Develop and maintain professional customer and Service Provider relationships.
- Responsible for assisting in the recruitment, retention, and performance management of SPs within district.
- Communicates with District managers, Store Managers, Specialty Assistant Store Managers to drive awareness and engagement.
Requirements
- Must be 18 years of age or older.
- Must be legally permitted to work in the United States.
- Knowledge or experience in the retail store environment, home improvement industry or general construction industry.
- Experience in residential remodel project management.
- Strong communication skills (both written and verbal)/proven customer interaction skills and problem resolution.
- Project Management skills or leadership skills.
Benefits
- No additional benefits listed.
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