District Services Manager driving quality and customer service for Home Depot's installation services. Managing Service Providers and ensuring Store Connectivity while resolving customer issues.
Responsibilities
Drive quality and customer service through managing Service Providers (installers).
Ensuring Store Connectivity and driving Issue Resolution.
Develop and maintain professional customer and Service Provider relationships.
Responsible for assisting in the recruitment, retention, and performance management of SPs within district.
Communicates with District managers, Store Managers, Specialty Assistant Store Managers to drive awareness and engagement.
Requirements
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Knowledge or experience in the retail store environment, home improvement industry or general construction industry.
Experience in residential remodel project management.
Strong communication skills (both written and verbal)/proven customer interaction skills and problem resolution.
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