Marketplace Operations role ensuring operational accuracy in ticket delivery for Tixel, transforming live entertainment by providing fans access to events. Work hands - on with ticket fulfilment and operational support.
About the role
- Project Manager leading infrastructure build-outs for a logistics company in Southeast Asia. Ensuring seamless transition from project implementation to operational readiness across countries.
Responsibilities
- Lead operational readiness for new site launches, expansions, and upgrades.
- Develop and execute structured handover frameworks from project/construction teams to operations.
- Ensure SOPs, workflows, KPIs, reporting tools, and systems are ready before go-live.
- Validate site readiness (equipment, safety, staffing, system configuration).
- Provide go-live support and post-launch stabilization.
- Anticipate operational risks and proactively storyboard mitigation plans.
- Collaborate with internal and external stakeholders to drive target performance.
- Continuously assess productivity capacity vs operational targets.
- Initiate improvement plans independently to enhance performance.
- Drive data-driven performance monitoring and execution.
- Lead fast-paced, accurate decision-making to meet operational goals.
- Travel across country sites to oversee logistics infrastructure deployment (Gateway, CTO, Transit Hubs, Operations Facilities).
- Ensure alignment with regional operational standards.
- Identify and escalate risks impacting timeline, cost, or service levels.
- Support capacity ramp-up planning and scalability initiatives.
- Ensure consistent implementation of regional operational standards.
- Monitor post-launch performance and drive corrective actions.
- Identify process gaps and refine playbooks for future rollouts.
- Contribute to regional continuous improvement initiatives.
- Collaborate with Infrastructure, Engineering, Procurement, Finance, and Country Operations.
- Align timelines, budgets, vendor performance, and site acceptance criteria.
- Provide structured reporting to Head of Infrastructure and management.
- Build strong cross-functional relationships and remain resourceful.
- Ensure regulatory, safety, and operational compliance at each site.
- Develop contingency plans for launch delays and operational risks.
- Support audit readiness for new facilities.
Requirements
- Bachelor’s Degree in Business, Logistics, Engineering, Operations Management, or related field.
- Minimum 5+ years in logistics, supply chain, warehouse operations, or infrastructure deployment.
- Proven experience managing cross-functional, multi-country projects.
- Strong experience in site launch planning and operational ramp-up.
- Demonstrated KPI-driven performance management.
- Warehouse operations
- Logistics hub workflows
- Infrastructure deployment processes
- Performance tracking and operational KPIs
- Operational excellence mindset
- Strong execution and ownership (“Can Do” attitude)
- Structured, data-driven problem solving
- Excellent stakeholder management
- Cross-cultural communication skills
- Ability to work in ambiguity and fast-paced environments
- Detail-oriented with strong big-picture thinking
- High adaptability and willingness to travel (40–60%)
Benefits
- Unlimited training -You will have access to a wide range of learning resources including Notion!
- Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
- Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
- Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!
Job title
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Experience level
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Not specified
Degree requirement
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