Lifecycle Marketing Manager at Kittl managing email and CRM operations for user guidance. Focused on activation, feature adoption, and retention with measurable impact.
About the role
- Live Marketing Executive at Costa Brava focusing on client acquisition and business growth through strategic planning. Involves market analysis and developing client relationships.
Responsibilities
- Prospecting potential clients
- Developing commercial/business strategies
- Establishing strategic partnerships
- Retaining existing clients
- Competitor and market trend analysis
- Opportunity mapping
- Sales planning
- Negotiation and deal closing
- Presenting solutions
- Managing the CRM tool
- Responsible for client onboarding and the client manual
- Analyze and respond to bids via RFI, RFQ and RFP issued by clients
- Submitting commercial proposals
- Responsible for maintaining and curating the client record
- Conducting client briefings
- Responsible for the briefing-to-operations interface (C.O.M.A)
- Developing and managing project presentations with the operations team
- Pricing
- Liaising with Legal on contract drafting (local or one-off)
- Advising clients based on benchmarks and market trends
- Participating in trade and strategic events aimed at cross-selling
- Monitoring delinquent accounts/accounts receivable
- Comply with and enforce the rules, procedures or work instructions defined by the company's Quality, Environment, Health & Safety and Occupational Health systems, as applicable to your area, and in accordance with company policy and current legislation
- Perform other related duties as directed by the immediate supervisor
- Use company systems and resources appropriately in accordance with defined rules and procedures
Requirements
- Education: Bachelor's degree in Tourism or related fields
- Minimum 6 months' experience
- Based in Campinas or São Paulo (capital)
- English and/or Spanish desirable
- Proficient with Microsoft Office suite
- Intermediate CRM skills
- Advanced data analysis skills
- Proficiency in CRM tools and Business Intelligence (BI) systems
- Knowledge of market regulations
- Emotional intelligence
- Assertive communication
- Negotiation and persuasion
- Proactivity and dynamism
- Resilience and determination
- Results-oriented
- Interpersonal skills and empathy
- Teamwork
- Critical thinking and problem solving
Benefits
- Paid 30-day vacation after each 12 months of employment
- Wellhub
- Frutaria CB – On-site fruit available at the headquarters to promote healthy eating habits
- Birthday off – day off on your birthday (or another day by agreement)
- Birthday gift card worth BRL 150.00
- Commuting allowance for in-person office visits
- An environment that values diversity, learning and continuous development for all employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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