Field Service Technician providing fuel cell service at primary site for Bloom Energy. Responsible for maintenance, diagnostic tasks, and positive customer relationships.
About the role
- Field Service Engineer II providing technical support and training in remote settings for Hitachi. Responsible for completing on-the-job training and maintaining company equipment while ensuring customer satisfaction.
Responsibilities
- Complete assigned On the Job Training (OJT) with the goal of instrument certification
- Protect, manage, and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.) in accordance with department policy/procedure
- Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations
- Maintain appropriate records of all work performed and training received
- Complete departmental and customer paperwork timely and with high quality
- Complete assigned formal training with a grade of 75% or higher on all tests
- Comply and adhere to company policies
- Portray professionalism and pride in appearance while conforming to policy
- Provide a positive attitude to all employees and customers
- Other duties as assigned
Requirements
- BS degree in Engineering (or related field) or equivalent combination of education and experience
- Must have and retain valid driver’s license in resident State and have your vehicle insured at all times
- Two (2) years’ experience using digital volt meters, oscilloscopes, hand tools, and computers
- Must be eligible for and receive company credit card
- Willingness to relocate and/or travel
- Ability to effectively communicate information to customers and management regarding service activities and schedules
- Ability to follow precise instruction
- Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)
- Ability to install and qualify a system
- Ability to work from schematics using various test equipment, mathematical calculation, and instrumentation
- Knowledge of analog and digital circuitry
- Ability to read blueprints and electrical schematics
- Basic knowledge and understanding of physics and chemistry
- Demonstrate strong work ethic
- Demonstrate strong verbal and written communication skills with people at all levels within the organization and outside of the company
- Ability to drive an automobile
- Ability to see small objects within a confined area
- Ability to identify and distinguish color-codes
- Ability to quickly transport from location to location (i.e., air, car, etc.)
- Ability to transport parts and toolbox from car to equipment site
- Ability to lift up to 50 lbs.
- Hand-eye coordination at a level to support a range of activities from very fine (delicate) to large, leveraged type item
- Ability to hear audible noises
- Must comply with all corporate safety requirements and directives
- Expected to use PPE when required
- Follow all equipment-specific safety protocols
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