Hybrid Senior Consultant, IT Service Engineering

at HiSolutions AG

• Job title: Senior Consultant, IT Service Engineering
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM
• Location requirements: Hybrid, Berlin, Germany

About the role

• Senior Consultant in IT Service Engineering at a consulting firm with 30 years of experience in IT-Management. Focus on improving service management processes and client project leadership.

Responsibilities

• Advise and, where appropriate, take on (partial) project leadership for client projects to establish or improve service management for specific IT services
• Identify clients' organizational challenges and develop tailored solutions with them to adapt existing service management processes
• Carry out rollout planning for service delivery of new services and establish or optimize service provider governance and management
• Further develop our consulting offering by contributing experience and new methods

Requirements

• At least three years of project and/or consulting experience in IT Service Management (ITSM)
• Solid understanding of frameworks such as ITIL, COBIT, or SIAM
• Familiarity with the challenges at the interface between IT and the business
• Strong analytical skills to structure complexity, clarify interdependencies, and design and explain solutions and concepts
• Excellent presentation and communication skills in German

Benefits

• We subsidize not only your company bike (JobRad) but also your public transport (ÖPNV) pass
• We support your gym membership and preventive healthcare
• We enable work–life balance according to your needs, with the option for mobile/remote working
• We offer 30 days of annual leave. You only need to take one day off on Christmas Eve and New Year's Eve. If you wish to take a longer break, we offer the option of a sabbatical