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About the role
- Billing and Payment Director responsible for architecting and leading a world-class billing and payments capability for Hiscox USA. Driving innovation, automation, and customer-centricity in billing and payment experiences.
Responsibilities
- Develop and execute a forward-looking billing and payments strategy aligned with Hiscox US growth objectives, regulatory requirements, and customer expectations.
- Lead transformation initiatives to modernize billing and payment platforms, leveraging automation, digital tools, and best practices to drive efficiency, accuracy, and customer satisfaction.
- Design, implement, and continuously improve end-to-end billing, invoicing, collections, and payment processes for all products and channels.
- Champion a customer-first approach, ensuring billing and payment touchpoints are clear, transparent, and frictionless.
- Partner with Operations, Finance, Technology, Underwriting, and Customer Service to optimize processes, resolve issues, and deliver seamless experiences.
- Ensure all billing and payment operations adhere to regulatory, audit, and internal control standards; proactively manage operational risk and compliance.
- Establish robust reporting, analytics, and dashboards to monitor billing performance, identify trends, and drive data-driven decision-making.
- Build, mentor, and inspire a high-performing billing and payments team, fostering a culture of accountability, innovation, and continuous improvement.
- Lead change initiatives, ensuring effective communication, training, and adoption of new processes and technologies across the organization.
Requirements
- Bachelor’s degree in Business, Finance, Accounting, or related field; advanced degree preferred.
- 10+ years in billing, payments, or revenue operations, with at least 5+ years in insurance or financial services.
- Proven experience leading transformation and modernization of billing and payment functions.
- Strong leadership, change management, and stakeholder engagement skills.
- Experience with large-scale billing platform implementations or migrations.
- Expertise in process automation, digital transformation, and customer experience design.
- Hands-on knowledge of insurance policy administration and financial systems.
- Skilled in SQL, Power BI, Tableau, or similar tools for reporting and analytics.
- Familiarity with Agile project delivery and change management best practices.
- Ability to lead cross-functional teams and influence stakeholders at all levels.
Benefits
- Competitive salary and bonus (based on personal & company performance)
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short- term disability and long-term disability coverage
- 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
- Paid parental leave
- 4 week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees’ mental health and wellbeing
- Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
- Dynamic, creative and values-driven culture
- Modern and open office spaces, complimentary drinks
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