Customer support role for church clients focusing on software solutions and technical assistance. Engaging with a team for developing and optimizing support processes.
About the role
- Benefits Account Executive at Hilb Group developing and implementing innovative benefit strategies. Leading client meetings and overseeing benefit program implementations in a hybrid work environment.
Responsibilities
- Develop and implement benefit strategies that are both innovative and compliant, leveraging creative thinking to address client needs
- Partner with producers to lead client meetings, presentations, and onboarding of new clients
- Actively participate in strategic discussions, providing out-of-the-box solutions and consulting expertise to enhance clients’ benefit programs
- Manage benefit program implementations and oversee annual renewal processes
- Define and execute strategies to maintain ACA compliance and expand consulting services
- Develop and maintain annual planning calendars for assigned clients, ensuring deadlines are met with precision
- Provide guidance, training, and mentorship to Account Managers and Client Care Specialists
- Encourage innovative thinking within the team to solve client challenges effectively
- Delegate tasks efficiently, ensuring proper training and onboarding of junior staff
- Act as the primary escalation point for client concerns, resolving issues with innovative and strategic approaches
- Assist clients with benefit plan design, open enrollment tools, and long-term strategy development
- Collaborate with benefit carriers to craft solutions aligned with client goals and regulatory standards
- Oversee client compliance with regulations such as ACA, DOL audits, and PCORI reporting
- Stay updated on compliance, benchmarking, reporting, and analytics to provide cutting-edge solutions
- Create and review client-focused messaging strategies and benefits-related communication content
- Represent the company at market meetings, client functions, industry seminars, and training programs
Requirements
- High school diploma required; college coursework preferred
- Life and Health (L&H) license required
- 5+ years of experience in a carrier or broker-related environment
- Exceptional creative thinking and problem-solving skills
- Strong organizational, prioritization, and multitasking abilities
- Detail-oriented with excellent decision-making and analytical capabilities
- Outstanding verbal and written communication skills
- Proven ability to build and maintain strong client relationships
- Effective in both independent and team-oriented work environments
- Expertise in project management and delivering strategic outcomes
- Proficiency in Microsoft Office Suite
- Willingness to travel, including overnight trips
- Flexibility to conduct after-hours meetings as needed.
Benefits
- Company Paid Life Insurance
- Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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