IT Systems Engineer managing and automating IT systems and infrastructure to support Highspot's global operations. Collaborating across technologies to ensure a reliable IT environment.
Responsibilities
Manage and integrate enterprise SaaS tools such as Jira, Google Workspace, Slack, and Zoom.
Manage device environments using Jamf Pro and Intune for configuration, compliance, and lifecycle management.
Manage and support basic access to Microsoft Entra, and Okta.
Design, implement, and maintain global network infrastructure using Palo Alto Networks, Cisco Meraki, Aruba, and Fortinet technologies.
Collaborate with Security to maintain firewall rules, VPN configurations, and Zero Trust-aligned network segmentation.
Automate system, identity, and workflow processes using Workato and Agentic (Genie) to improve IT efficiency and eliminate manual work.
Monitor and optimize network performance, connectivity, and security across multiple offices and remote users.
Maintain comprehensive documentation of systems, networks, and procedures.
Contribute to global IT infrastructure projects including office network upgrades, SaaS integrations, and automation initiatives.
Requirements
1–3 years of experience in IT Systems Engineering and basic Network Administration.
Hands-on administration experience with:
Google Workspace, Slack, Zoom, and Atlassian (Jira, Confluence, etc)
Jamf Pro and Intune for endpoint and device management
Microsoft Entra, Azure, and basic AWS access administration
Palo Alto Networks, Cisco Meraki, Aruba, Fortinet
Understanding of networking concepts (TCP/IP, VLANs, routing, DNS, DHCP, VPN).
Scripting and REST API-based automation using Python, PowerShell, or Bash.
Understanding of security principles and Zero Trust architectures.
Excellent troubleshooting, documentation, and communication skills.
Prior experience working directly for a U.S.-based company on a small IT team, taking ownership across multiple areas of responsibility.
Demonstrated experience autonomously driving key enhancements and changes to completion
Benefits
Comprehensive medical, dental, vision, disability, and life benefits
Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
Flexible PTO
Generous Holiday Schedule + 5 Days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
Flexible work schedules
Access to Coaches and Therapists through Modern Health
2 Volunteer days per year
Monthly transportation allowance for employees that work in our Vancouver Hub location
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