Product Quality Analyst ensuring new features are reliable at Minga. Collaborating with product squads to build software quality directly into development processes.
About the role
- Providing technical support for enterprise customers and coordinating resolution with suppliers through support for Avaya and Cisco devices.
Responsibilities
- You will do technical support for enterprise customers using technical skills acquired on internal trainings
- You will support Voice and Data technology devices produced by Avaya and Cisco
- You will coordinate the resolution end-to-end between customer, supplier, and resolver teams
- You will be involved in managing contractual obligations with suppliers
Requirements
- Ability to meet the customers’ needs in line with the business requirements
- Working with a cooperative and positive attitude in a group settings to achieve common goals
- The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
- Ability to comprehend and to systematically organize the various aspects of a problem or situation
- Taking the responsibility and takes care of the consequences of making a decision
- Acting in advance of a future situation, e.g., making things happen, putting energy to solve the situation
- Good stress management skills in a fast-paced demanding field
- ITIL and Cisco troubleshooting experience is an advantage
- Customer support experience is an advantage
- Fresh graduates are welcome
- Network experience OR French language skill is required
- English on a fluent level
- Italian on a fluent level is a must
Benefits
- This role has an element of Hybrid working
- Reasonable adjustments for the selection process if required
- Internal application process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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