Events Assistant supporting logistics and operations for events at a nonprofit focused on housing. Collaborating with the Events team to ensure seamless execution of event logistics and finances.
About the role
- Manage strategic events and projects at BT's Customer Experience Centre, collaborating across teams to enhance customer engagement and operational excellence.
Responsibilities
- Support the delivery of strategic, high-impact CEC events for internal stakeholders, customers, and partners.
- Work with the CEC Manager to develop creative event concepts that drive awareness and engagement.
- Collaborate with the wider BT Events & Hospitality team and external agencies to ensure seamless delivery.
- Support large showcase events, partner days, and multicustomer visits from planning through to execution.
- Ensure hospitality and event governance and compliance are met.
- Create and manage event merchandise in partnership with brand teams.
- Coordinate CEC upgrade projects, demo refreshes, and transformation activity.
- Support project planning, timelines, and stakeholder engagement for business-critical workstreams.
- Track progress, risks, dependencies and help ensure deliverables land on time and within budget.
- Help manage improvements to the CEC environment, content, and customer flow.
- Join planning calls with sales teams to capture requirements for customer visits.
- Assist with budget tracking, raising POs, and ordering merchandise or supplies.
- Support operational processes that keep the CEC running efficiently.
- Maintain high-quality organisation and documentation across projects, events, and daily operations.
Requirements
- Customer-centric mindset with a passion for creating memorable experiences.
- Ability to switch seamlessly between events, project work, and operational coordination.
- Strong collaboration skills — able to work with marketing, sales, product, agencies and senior stakeholders.
- Highly organised with strong attention to detail and ability to manage multiple workstreams.
- Experience measuring event or project effectiveness and demonstrating ROI.
- Comfortable with fast-paced environments, shifting priorities, and ambiguity.
- MANDATORY Experience delivering events and hospitality (any scale; transferable to project work).
- DESIREABLE Experience in delivering marketing campaigns
- Project management experience or experience coordinating business-critical workstreams.
- Strong commercial acumen or an understanding of sales-led environments.
Benefits
- Great benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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