QA Analyst responsible for managing and reporting on quality assurance to enhance service delivery standards. Collaborating with training and operations teams to drive service improvements.
About the role
- Quality Assurance Coordinator overseeing customer contracts and documentation processes at Hilton Grand Vacations. Responsible for accuracy, inventory management, and customer follow-up procedures.
Responsibilities
- You are the primary liaison to our customers and the customer follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.
- Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
- Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
- Prepare file that shows pending contract deals and the total net sales value of each contract.
- Prepare and supervise the Issue Report while communicating / following up with QA manager
- Assist in reviewing all mail out contracts for accuracy prior to being mailed out
- Stock items for the day which can include lifting boxes up to 20 pounds.
- Responsible for inventory and supplies for the quality assurance department
- Assist with various projects and programs that may arise in the general operations of the quality assurance department
- Order any office supplies for the department
- Assist with the resolution of audit issues
- Create, distribute and manage all QA schedules
Requirements
- Minimum 1 year of customer service experience.
- High School Diploma or GED.
- Valid Notary License or the ability to acquire a license.
- Ability to work a flexible schedule to include evenings, weekends, and holidays.
- Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
- Previous Timeshare/Vacation Ownership experience (advantageous).
- 1 year or more of administrative/clerical work experience (advantageous).
Benefits
- excellent benefits package
- medical, dental, and vision insurance
- 401K plan
- extraordinary travel benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Functional Test Analyst designing and executing testing processes for critical business flows. Working within a digital transformation environment.
Mystery Shopper conducting evaluations to enhance customer service at well - known companies in Tirol. Flexible side job with remuneration based on completed assignments.
Mystery Shopper conducting evaluations for customer experiences in Mistelbach, Austria. Collaborating with a team to improve service quality in various industries.
Mystery Shopper conducting evaluations for various services in southern Austria. Collaborating with teams to improve customer service experiences through detailed observations and reports.
Quality Assurance Analyst ensuring software quality through agile practices and testing. Collaborating with development teams in a financial institution for quality assurance processes.
Lead Software QA Engineer at SS&C ensuring quality for Java and React applications with automation focus. Involves mentoring, CI/CD integration, and risk management activities.
Playable Ads Tester supporting interactive advertising creatives ensuring stability and functionality. Collaborating with development, design, and marketing teams in a mobile gaming environment.
QA Engineer ensuring quality and performance for Harambee's Pathwaying Platform. Collaborating with Data Engineering to manage testing frameworks and methodologies while reporting outcomes to stakeholders.
Software Automation Tester focused on validating solutions and continuous improvement of testing practices. Collaborating with a multidisciplinary team to deliver high - quality digital and technology services.