About the role

  • Counter Sales/customer sales role at Heritage Landscape Supply Group, responsible for customer interactions and order management. Requires multitasking in various conditions with a focus on exceptional service.

Responsibilities

  • Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations
  • Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment
  • Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy
  • Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction
  • Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities
  • Collaborate with management and team members to communicate customer needs and special order material requests
  • Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards
  • Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service

Requirements

  • Prior experience in a customer service or sales role is preferred
  • Proficiency in basic computer operations and internet navigation
  • Experience or familiarity with point-of-sale systems and order entry procedures
  • Capability to handle physical demands, including lifting up to 50 lbs
  • Ability to work in varied conditions, including warehouses and outdoor environments
  • Willingness and ability to work overtime as needed during the peak season
  • Capability to pass a pre-employment background/drug test
  • Bilingual proficiency in English and Spanish is preferred
  • Previous experience with irrigation or landscaping products is preferred
  • Forklift operation experience/Current forklift certification and other relevant qualifications that enhance operational efficiency and safety in warehouse and shipping environments

Benefits

  • Competitive weekly/bi-weekly pay
  • Discretionary bonuses
  • 401(k) with company match
  • Employee Stock Purchase Plan
  • Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
  • Medical/dental/vision
  • Flexible spending accounts
  • Company-paid life and short-term disability
  • Optional long-term disability
  • Additional life insurance
  • Safety Program with Bonuses for our Drivers
  • Employee Referral Bonus Program

Job title

Customer Service Associate

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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