Customer Service Representative assisting customers with managing fines for the Victorian Government. Join Civica in a role focused on outstanding customer service with a hybrid working model.
About the role
- Peer Support Specialist role at Youth Villages supporting children facing mental health crises. Engage youth and families to foster stability and connect resources as part of a crisis intervention team.
Responsibilities
- The Peer Support Specialist (PSS) provides youth- and family-centered peer support to children/adolescents who have experienced a mental health crisis event.
- The PSS supports ongoing stabilization by engaging youth and caregivers, providing strength-based coaching and mentoring, facilitating connection to community and clinical resources, and delivering structured parent education workshops.
- Teaches and models the value of every individual’s experience caring for a child or youth with a mental, emotional, behavioral (MEB) or co-occurring disorder.
- Fosters a full and equal partnership with the child/youth, family, and caregiver.
- Completes the required evaluation documentation in collaboration with the Care Coordinator.
- Encourages and assists caregivers in developing informal and formal networks of support that are responsive to the culture and unique needs of their child/youth and family.
- Teaches the child/youth, family, and caregiver how to identify and leverage their strengths to achieve the family’s goals.
- Arranges the time and place of family team meetings and assists in the facilitation.
- Partners with family and team members to identify and overcome barriers and/or service gaps.
- Understands and utilizes specific interventions necessary to assist caregivers in developing a family team and in establishing and meeting their child/youth and family’s individualized goals.
- Assists caregivers in creating their family team and individualized service plan.
- Leads and models how to facilitate collaborative working relationships with providers, school staff, and other professionals.
- Model effective coping techniques and advocacy skills.
- Teaches relevant skills needed for effective advocacy and navigation of the child-serving systems (including child welfare, juvenile justice, education, mental health, and transition services).
- Assist caregivers in meeting their child’s or youth’s needs through support, education, and guidance in school-related meetings (504, Individual Education Plans, etc.) and the special education system.
- Assists caregivers in identifying and connecting with services addressing substance abuse and co-occurring disorders.
- Assists caregivers in learning how to access community resources and in making positive treatment choices for their child/youth and family.
- Documents activities provided to caregivers in either their individual records or program records.
- Assists non-caregiver staff in identifying programs and environments that foster hope and resiliency and are family-driven and youth-guided in nature.
- Collaborates with the clinician/therapist to provide support during the crisis and following the crisis.
- Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills.
- Completes accurate and timely documentation in an electronic medical record system (EMR).
- Performs other duties as assigned.
Requirements
- A Certified Family Support Specialist (CFSS) must have a minimum of a high school diploma or General Education Diploma (GED) equivalent.
- An FSS must be a person who has self-identified as the birth parent, adoptive parent, foster parent, or authorized caregiver of a child or youth with an emotional, behavioral, mental health, substance use challenges, co-occurring disorder and/or autism spectrum disorder and who has successfully navigated the child-serving systems to access treatment and resources necessary to build resiliency and foster success in the home, school, and community.
- An individual must have the ability to successfully complete training recognized by the Tennessee Department of Mental Health and Substance Abuse Services (TDMHSAS) on how to assist other caregivers in fostering resiliency in their child/youth based on the principles of resiliency and recovery within 3 months of employment and be able to acquire their Certification from TDMHSAS within one year of employment.
- A Certified Peer Recovery Specialist (CPRS) must have a minimum of a high school diploma or General Education Diploma (GED) equivalent.
- A CPRS is someone who has self-identified as being in recovery from mental illness, substance abuse, or co-occurring disorders of both mental illness and substance use disorder.
- To become certified, a CPRS has completed specialized training recognized by the Tennessee Department of Mental Health and Substance Abuse Services on providing peer recovery services based on the principles of recovery and resiliency.
- Certified Peer Recovery Specialists can provide support to others with mental illness, substance abuse, or co-occurring disorders and help them achieve their personal recovery goals by promoting self-determination, personal responsibility, and the empowerment inherent in self-directed recovery.
- The Certified Young Adult Peer Support Specialist (CYAPSS) program is designed specifically for young adults to address the unique experiences that occur during the transitional period of young adulthood.
- A CYAPSS must have a minimum of a high school diploma or General Education Diploma (GED) equivalent.
Benefits
- Medical, Dental, Prescription Drug Coverage and Vision
- 401(k)
- Time off: 2 week paid vacation (full-time) / 1 week paid vacation (part-time)
- 12 paid sick days per year
- 11 paid holidays
- Paid Parental Leave
- Mileage & Cell Phone Reimbursement (when applicable)
- Tuition reimbursement and licensure supervision
- Growth & development through continuous training
- Clinical and administrative advancement opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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