Customer Relationship Representative at Konecta responsible for promoting and selling products and services to clients. Engaging with customers through inbound calls and providing assistance in a client - oriented environment.
About the role
- Customer Care Agent assisting customers with inquiries in rental services and app functions. Join our diverse team in a hybrid role based in Berlin.
Responsibilities
- First point of contact for all our customers
- Assist customers in challenging situations with topics such as ongoing rentals, our vehicles, app features, and payment options
- Receive inquiries by phone and email in the Service Center as part of a shift schedule and resolve them as quickly as possible
- Identify methods to resolve issues efficiently and effectively
- Filter important information and provide your colleagues and other teams with detailed reports or feedback about malfunctions in the app or in the vehicles
- Understand customers' needs and deliver high-quality service
Requirements
- A genuine problem-solver
- Enjoy advising and supporting customers
- Highly communicative with excellent interpersonal skills
- Ideally experienced with customer support or CRM software
- German fluency at C1 level (spoken and written) and English at B1 level; additional languages are a plus
- A positive attitude toward work and a strong team spirit
- Able to ensure an outstanding customer experience and willing to go the extra mile
- Empathetic, with a positive demeanor and a strong desire to continuously help our customers
Benefits
- Monthly gross salary of €2,600.00
- Monthly performance-based bonuses
- Shift differentials for night, Sunday and public holiday shifts
- Pension plan: Secure your financial future with our attractive retirement plan
- Mobility: Choose between monthly MILES credits or the Deutschlandticket
- Fitness: Benefit from a subsidized Urban Sports Club membership for your physical and mental wellbeing
- Corporate benefits: Access to over 1,500 providers offering discounts on sneakers, theater tickets and more
- Hybrid: Work flexibly from our Berlin office and remotely from home
- Workplace: Receive the latest technology and an ergonomically equipped workstation
- Diversity: Join our diverse team of more than 50 nationalities; the company language is English
- Development: We value personal growth through knowledge sharing and training opportunities, supported by our HR team and team leads
- Catering: Enjoy fresh coffee, drinks, fruit and snacks, as well as lunch during all-hands meetings
- Social impact: At MILES, a portion of revenue is invested in regional and social projects
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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