Schaeffler寻找销售和客户服务协调员。负责执行订单获取和订单履行流程及客户支持工作。
About the role
- Customer Service Representative providing support to customers through various communication channels. Focusing on maintaining satisfaction and resolving complaints efficiently.
Responsibilities
- Maintain a professional and friendly attitude towards customers at all times
- Communicate with customers through various mediums primarily phones
- Build relationships with customers to ensure their satisfaction
- Provide prompt responses to customer inquiries and complaints, assisting to solve issues
- Maintain records of customer interactions, including orders, comments, and complaints
- Process orders and forms as needed
- Keep up-to-date on company offerings to ensure clients get the best products
Requirements
- [1+] years of Customer Service Representative experience
- High school diploma
- Proficient with computers and CRM software
- Excellent communication skills
- Superb customer service, time-management, and multitasking skills
- Must be a team player
- Must have flexible availability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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