Hybrid Seafreight Operations Specialist

at Hellmann Worldwide Logistics

• Job title: Seafreight Operations Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$75,000 - CA$90,000 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Richmond, Canada

About the role

• Seafreight Operations Specialist at Hellmann maintaining logistics efficiency and accuracy through support. Handling shipment communications, compliance, and customer service.

Responsibilities

• Responsible for all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)
• Escalates all recurring carrier / vendor service issues to Supervisor
• Maintains service relations with customers, carriers, vendors, and other Hellmann offices
• Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements
• Consults with supervisor prior to agreeing to non-standard services and/or pricing
• Ensures that customers are properly setup and maintained in company systems (i.e. POA, credit application, customer billing profiles…etc.)
• Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
• Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin…etc.)
• Performs credit check prior to arranging transportation
• Submits insurance purchase requests, upon request
• Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention…etc.)
• Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
• Responsible to obtain / retrieve the Arrival Notice from the carrier
• Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
• Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries
• Sends Customer Arrival Notice
• Collaborates with Trade Services to arrange inspections, when required
• Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight
• Enters and updates all required milestone tracking events within area of responsibility
• Performs other duties as assigned

Requirements

• Associate’s Degree (A.A.) from a two-year college or equivalent work experience or equivalent combination of education and work experience will be considered in lieu of educational requirement
• High School Diploma or GED
• One to three years of previous experience in freight forwarding industry preferred
• Completion of any industry related course is an asset
• Organizational skills
• Time management and prioritization
• Customer-focused
• Adaptable / flexible to high-pressured environment
• Interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Proficient in world geography, shipping documentation, and Incoterms preferred
• Proficient written and verbal communication skills in English
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

Benefits

• competitive health and welfare programs
• retirement savings plan
• opportunities for tuition assistance
• incentive compensation for eligible positions