ITSM Practice Lead focusing on event management and proactive monitoring practices at iA Financial Group. Lead initiatives for operational reliability and excellence in a collaborative environment.
About the role
- AI Transformation Engineer collaborating cross-functionally to design intelligent workflows for Homecare Homebase. Enabling automation and AI-driven capabilities across the organization.
Responsibilities
- Design, build, and operate the internal agentic AI platform
- Implement and maintain MCP servers and clients
- Expose and catalog enterprise tools via MCP
- Wire ServiceNow agents to call MCP tools
- Develop and troubleshoot Integration Hub spokes and Flow Designer actions
- Implement observability and cost/performance telemetry
- Harden against agentic risks
- Partner with security, platform, and product teams
- Contribute to backlog grooming and technical design reviews
- Collaborate with Operations teams to design, develop, and implement enhancements
- Own end-to-end stewardship of the Customer Experience Portal
- Integrate automation across APIs and agentic AI platforms
- Support the definition and enforcement of architectural standards
- Manage and optimize AI skills, usage, and performance
Requirements
- 3+ years ServiceNow development
- Practical experience building or operating MCP clients/servers
- Ability to design JSON Schemas for tool inputs/outputs
- Strong API integration skills (REST, OAuth, webhooks)
- Working knowledge of ServiceNow AI Control Tower concepts
- Proficiency in AI prompt engineering
- Advanced abilities with programming languages aside from JavaScript
- Knowledge of ServiceNow Fluent and SDK is a plus
- Experience designing mobile or portal experiences on ServiceNow
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
- Flexible work arrangements
- Meaningful work
- Leaders who care
- Work-life balance
- Charitable fundraising initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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