Head of Customer Service managing order execution from Singapore hub. Leading order management for affiliates and ensuring customer service excellence across APAC region.
About the role
- Clinical Support Specialist focusing on customizing the Handtevy Mobile platform for agencies' protocols. Supporting clients through communication and webinars for a healthcare technology company.
Responsibilities
- Support the customization of the Handtevy Mobile platform to meet each agency’s protocols, medication lists, and operational workflows
- Assist with managing and maintaining the Medication Management System (MMS) application
- Serve as clinical support for clients, providing clear communication and timely updates via phone calls, emails, and virtual meetings
- Facilitate client reviews through webinars, demonstrations, and one-on-one support sessions
- Collaborate with internal teams to ensure client needs are accurately documented and implemented
- Help troubleshoot system issues and coordinate resolutions with the technical support team
- Contribute to the continuous improvement of processes, training materials, and client resources
- Promote the highest standards of patient care by empowering agencies to deliver safe, efficient, and effective emergency medical services
Requirements
- Current Paramedic certification required
- Strong clinical knowledge and experience in emergency medical services across patient populations
- Highly detail-oriented, organized, and committed to accuracy in all tasks
- Professional and polished phone presence with excellent verbal and written communication skills
- Self-starter who thrives working independently while collaborating effectively with a team
- Skilled in active listening to understand client needs, guide conversations, and resolve issues efficiently
- Comfortable using technology platforms, including web-based applications and virtual meeting tools
- Positive attitude, competitive spirit, and the ability to bring energy and enthusiasm to the workplace
- Paramedic (EMT-P) certification required; Critical Care Paramedic or Flight Medic experience strongly preferred
- Experience with medication administration, including infusions, dilution concentrations, and safe dosing practices, preferred
- Minimum of 2 years of clinical experience in emergency or critical care settings preferred
- A four-year college degree is preferred, but not required
- Strong computer skills and the ability to learn new software quickly
- Knowledge of Salesforce or other CRM systems is a plus
- Bilingual abilities are a plus
- RN or LPN licensure is also considered an asset
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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