About the role

  • Service Business Manager overseeing sales and customer engagement at Hewlett Packard Enterprise. Partnering with Account Managers to deliver service solutions to clients and achieve sales targets.

Responsibilities

  • Service Business Managers will partner with the Account Manager to understand the customer and/or Partner service needs and will craft relevant service solutions to meet the customer objectives.
  • Achieve the sales target and monitor revenue streams for the assigned territory.
  • Responsible for forecasting services sales achievement periodically.
  • Communicate the Customer Experience area value proposition to end customers and partners.
  • Own the services sales outcome and negotiate directly as required with Partners and end customers.
  • Liaise with the service delivery functions with the objective to tailor the best solution for customers/partners.
  • Accountable for services opportunity management, ensuring pipeline hygiene and regular updates on CRM and reporting systems.
  • Responsible to maximise long-tail sales achievement by driving alignment with the chosen outsourced partners.
  • Interact with the sales teams to drive on time renewals and maintenance at point of product sale.
  • Evangelize the services portfolio strategy to the sales and partner teams.

Requirements

  • University or Bachelor's degree preferred.
  • Demonstrated achievement of progressively higher quota, diversity of business customer and higher level customer interface.
  • Detailed knowledge of key customer types or customers on given products.
  • Typically 3-5 years of experience in specialty sales.
  • Excellent listening and communication skills.
  • In depth knowledge about product, service, solution and differentiators between own offerings and what competitor's offerings.
  • Technical background about HPE solutions and relevant technology is a plus.
  • Proven services sales skills, both in person and virtual.
  • Business Development mindset.
  • Ability to sell alongside the Product and Channel sales forces.

Benefits

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Job title

Service Business Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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