Analista de Faturamento Júnior managing client expense issuance and control at TozziniFreire. Responsible for financial and administrative tasks with direct client contact.
About the role
- Billing Associate resolving customer billing inquiries and coordinating with internal teams at Hack The Box. Contributing to a seamless and transparent billing process for cybersecurity community.
Responsibilities
- Receive and handle billing-related issues and queries from customers, primarily in a B2C environment
- Investigate and resolve billing incidents by reviewing and analyzing data across multiple internal systems
- Coordinate with internal teams by sharing incident details and requesting necessary actions
- Track billing issues and incidents, following up as needed until full resolution is achieved
- Respond to customer queries in a timely and professional manner
- Manage customer complaints with a polite, empathetic, and customer-focused approach
Requirements
- Previous experience in customer support, billing, or customer service within an international environment
- Strong written English skills, with the ability to clearly explain billing-related information
- Strong problem-solving skills with an analytical and methodical approach to resolving billing inquiries and discrepancies
- High attention to detail and accuracy
- Excellent communication skills, with a professional and customer-focused tone
- Empathy and a customer-centric mindset when addressing billing questions or concerns
- Strong team spirit and ability to collaborate effectively with finance, support, and operations teams
Benefits
- Private health care
- Paid paternity leave
- 25 annual leave days
- Free lunch & snacks at the office
- 120€ Ticket Restaurant by Edenred
- Dedicated budget for training and professional development, participation in conferences
- Full access to the Hack The Box lab offerings; so you can learn how to hack 😉
- State-of-the-art equipment (mac, iPhone, and mobile plan)
- Flexible WFH (Hybrid Model) - Fully Remote is also an option if you're not an Attica resident
- Annual childcare allowance to support daycare expenses for parents
- Access to on-site gym and a variety of group activities including Cross Training, Pilates, Boxing and Climbing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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