Hybrid Client Care Manager

at GuideStar Eldercare

• Job title: Client Care Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Account Manager focusing on vertical sales within long term care facilities for GuideStar Eldercare. Managing GSE services implementation and building customer relationships.

Responsibilities

• The AM agrees to work as reasonably scheduled by Company.
• Primary function of this role is to meet vertical sales goals established within the Heads in Beds (HIB) initiative. Autonomous field sales (growing referrals), independent decision-making, and building relationships with clients.
• Must have reliable transportation between home and all assigned facilities in sales region.
• Manages the implementation of GSE services with facility sites.
• Provide education to facility staff regarding the referral process as well as informational materials.
• Support clinician-facility interactions and serve as liaison; introduce providers to key facility personnel and expediate the onboarding (including facility walk-thru) and support of clinical providers with administrative issues encountered in facilities (passwords, EMR access, etc.).
• Develop client service improvement strategies in conjunction with GSE regional, clinical, marketing, and operations management/teams. Lead the implementation of such strategies.
• Serve as primary GSE contact with facility staff. Maintain up-to-date records of facility contacts. Perform soft surveys of customer satisfaction. Track and trend client issues to identify patterns that require process improvement.
• Services provided by the AM shall be performed almost exclusively at independent and distinct facilities (i.e. nursing homes and assisted living facilities). Travel by car may be required daily, of which overnight stays may be approximately 5-10%.
• Meet established monthly vertical sales goals for Heads in Beds initiative.
• Performs audits to identify patients within facilities who are eligible for GSE services. Consult with long term care facility staff to strategize and implement a referral plan.
• Maintain and grow relationships with staff at client facilities.

Requirements

• Bachelor’s degree required.
• 1-3 years of proven successful field sales experience ***OR ***1-3 years of experience in an administrative role at a long-term care facility.
• Proven ability to work autonomously with little direct supervision.
• Excellent proficiency in customers service and sales.
• Organized and resourceful. Excellent time management skills. Ability to multi-task.
• Available for remote work or facility events some evenings and weekends.
• Proficiency with MS Office suite of products, especially Word, Excel, and PowerPoint.
• Able to effectively and professionally communicate with individuals at all levels of GSE or client organizations.
• Able to pass background testing, including motor vehicle record review and drug screening.
• Valid driver’s license
• Active auto insurance policy
• Must have reliable transportation to convey you to facilities within your assigned region reliably and without reasonable limitation.

Benefits

• Employee's medical premiums are 100% company paid
• $50,000 in basic life and AD&D insurance coverage is provided
• GuideStar 401(k) plan
• 3 weeks (15 days) paid time off plus 7 paid holidays