Telecommunications Analyst managing and operating network infrastructure and security systems. Collaborating in cloud environments and incident management for corporate telecom projects.
About the role
- NOC Analyst responsible for Level 1 systems monitoring and overnight operational support for infrastructure systems. Engaging in patching activities across multiple environments in a 24x7x365 model.
Responsibilities
- Monitor infrastructure systems and execute approved patching activities for servers, WAPs, switches, and firewalls
- Follow defined patching schedules and maintenance windows, including validation and documentation of patch completion
- Provide overnight monitoring and operational coverage in a 24x7x365 environment
- Serve as a floating resource, filling in for team members during PTO, holidays, and schedule gaps
- Engage with Infrastructure teams for downed devices, patch-related issues, and high-priority incidents
- Perform initial troubleshooting and escalate unresolved incidents appropriately
- Ensure accurate and complete documentation for all tickets handled
- Investigate infrastructure and data anomalies to help determine possible root causes
- Maintain working knowledge of supported systems and associated documentation
- Perform Level 1 infrastructure activities (incidents and service requests) using established, repeatable procedures
- Ensure clear handoffs between shifts through detailed ticket notes and communication
Requirements
- 1+ years of experience in IT support
- Strong adherence to ITIL standards
- Experience with Windows Server 2012, 2016, and 2019
- Basic understanding of networking concepts (TCP/IP, VLANs, DNS)
- Familiarity with virtualization technologies (VMware or Hyper-V)
- Experience with ticketing systems and meeting strict SLA timeframes
- Working knowledge of Active Directory, MFA, and related identity technologies
- Ability to work overnight shifts on a consistent basis
- Willingness to operate as a floating team member with schedule flexibility as needed
Benefits
- Health, dental, and vision insurance
- 401(k)
- Paid holidays
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Performance-based bonuses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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