Account Representative responsible for maximizing sales of lift trucks and Crown Insite products. Seeking to enhance business relationships and sales strategies in a specified territory.
About the role
- Vice President leading customer success partnerships and managing strategic account teams for ComPsych. Ensuring effective delivery of services and enhancing customer relationships across complex accounts.
Responsibilities
- Provide transformational account leadership direction as a key member of the management team to foster continuous development in service delivery, customer satisfaction and retention and growth
- Establish and execute a strategy to increase performance, revenue and profitability which includes reviewing existing product portfolios, providing recommendations for new product development, and developing communication initiatives
- Oversee all types of ComPsych Accounts but with a specific focus on strategic distribution partners
- Partner with internal resources to recruit, develop and manage a high caliber workforce
- Establish and build strong working relationships with business leaders and team members
- Coach team members to enhance their client relationship skills and their understanding of their customers' business and human capital and benefits issues
- Ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting
- Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation
- Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability
- Collaborate with senior leadership team to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry
- Other duties as assigned
Requirements
- 10+ years Sr. Sales and/or Account Management Leadership Experience; Partner/distribution partner management experience a plus
- Demonstrated success of managing and developing a team of strategic account managers who handle large, complex customers in the HR service, employee benefits or insurance industry
- Proven track record selling additional service lines to current customers
- Travel as necessary to meet with new and existing customers
- BS/BA required; MBA a plus
- International experience a plus
- Excellent computer skills including fluency in the Microsoft Office suite; CRM experience is a requirement
- Stable work history required
- Must have high-speed internet and workspace free from distraction, disruption or noise
- Ability to be on camera when attending work related trainings, meetings and/or events
- Must be able to sit or stand at a desk for prolonged periods of time while working on a computer
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- Competitive pay with annual increases
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Account Representative responsible for maximizing sales of lift trucks and related products in specified territory. Developing accounts and business relationships while consulting and problem - solving.
Account Representative driving sales of lift trucks and Crown Insite products within a territory. Developing business relationships and conducting sales presentations to meet objectives.
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