Implementation Specialist leading customer onboarding and integration setup for CRM solutions at Badger Maps in Granada. Ensuring client success through effective communication and collaboration.
About the role
- EMR Implementation Specialist supporting EMR customers through integration, onboarding, and training efforts at Guardant Health. Focusing on customer satisfaction and system enhancements with a strong healthcare background.
Responsibilities
- Support the integration, onboarding, and training of EMR customers.
- Project manage technical implementations with customers across various EMR platforms including AthenaHealth, eClinicalWorks, and Epic.
- Conduct comprehensive testing to ensure system functionality and data integrity prior to go-live.
- Create user-friendly guides, resources, and training materials.
- Facilitate live or virtual training sessions as needed to ensure all users are proficient.
- Provide phone support to both customers and Sales for onboarding or issue resolution.
- Collaborate with internal teams to design and implement system enhancements based on customer and Sales input.
- Provide ongoing education on new features, updates, and best practices.
Requirements
- Minimum of 2 years of experience in EMR implementation.
- Prior experience providing phone-based customer support, troubleshooting, or training.
- Strong understanding of healthcare workflows and operations.
- Problem-solving mindset with a focus on continuous improvement and customer satisfaction.
- Familiarity with healthcare regulations (e.g., HIPAA) and data security best practices.
- Bachelor’s degree in a business-related discipline required.
Benefits
- Health insurance
- Flexible working hours
- Paid time off
- Professional development opportunities
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